Quality Analyst (Aspire)

We're Aspire, a ServiceTitan company
We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.
The QA Analyst role is to assess software quality through manual testing and reports to the Director, Software Engineering. The position is primarily responsible for writing test plans and for testing software to find and report bugs. A keen eye for detail and excellent written and verbal communication skills is critical to the success of the role which is located in the headquarters location of Chesterfield, Missouri.
What You'll Do:

• Manage queue of issues reported by clients through AspireCare (client support).
• Research,reproduce, and document defects
• Utilize tools such as SQL, App Insights and FullStory to fully understand reported defects or to identify software defects.
• Create detailed issues in Jira that clearly communicates the problem so a developer can reproduce it.
• Engage with engineering, product, and AspireCare team members to provide additional clarity where needed to isolate root cause.
• Act as subject matter expert to to help communicate proper system usage so that bug fixes do not introduce unintended side effects
• Act as subject matter expert on Aspire functionality for other company stakeholders as necessary.
• Actively monitor incoming issues and assist in prioritization

What You'll Need:

• Bachelor's Degree in Computer Science, Information Technology or Engineering.
• At least 2 years experience in the software development lifecycle
• 1 year Experience with Jira.

Preferred Skills Requirements:

• Clear communicator (written and verbal) to ensure ability to write test plans and test cases and to communicate bugs to developers and other stakeholders
• Creative thinker
• Technical problem solving experience
• Good communication skills and the ability to translate technical requirements into an actionable set of steps.
• Ability to focus on deadlines and deliverables to find the defects quickly
• Ability to think abstractly beyond norms
• Attention to detail
• Strong organizational skills
• General understanding of the landscape and lawn services business is a plus.
• General understanding of business processes supported by software to be tested including sales, landscape estimating, purchasing, invoicing.
• Working knowledge of SQL queries to view underlying data a plus

Technologies and Methodologies Used • Agile / Scrum• JavaScript, Angular 10• C#, .Net Core 3.1/.Net 5• Azure AppServices and Azure SQL
Where You'll Work:
Our headquarters is located in Chesterfield in St. Louis County; however, some local positions will be remote until the time is right to return to the office while other roles are more office-based. Fully remote employees will stay remote.
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.