Quality Analyst (German)

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Quality Analyst for their Customer Support teams in Hungary.
 

Position: Quality Analyst

Location: Remote/work from home from anywhere in Hungary

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct Transaction Quality Audits
• Provide Feedbacks and suggestions for improvement (German and English language)
• Publish Dashboards at defined intervals
• Drive Quality and process improvement initiatives
• Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)
• Analysis for process deviations, GAP Analysis & Controls
• Provide data inputs to internal stakeholders
• Stay flexible and available for ad-hoc business requirements
• Ensure Confidentiality, Availability and Integrity of Data
• Establish controls on transaction processing aiming for a Zero Defect Output
• Report and Publish Transaction Quality Metrics
• Provide coaching and feedback on QA findings
• Adhere and record maintenance to QMS Requirements
• Carry out Quality Initiatives

REQUIREMENTS:

• Strong verbal communication skills in German language (C1)
• B2 English skills
• At least 1 year of experience in a contact center
• Wired LAN Internet access, Wi-Fi will not suffice
• A college or vocational school graduate or comparable work experience
• Excellent problem solving capabilities and lateral thinking skills
• Knowledge of usage of MS tools-Intermediate level
• Good Knowledge of QA Audit and Evaluation function
• Coaching and objection handling skills
• Good understanding of QA calibration
• Strong analytical skills
• Ability to handle pressure and a natural go getter
• Flexible working in shifts (07:00 to 19:00)
• Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage

OFFER:

• Opportunities for growth in an international and multicultural workplace
• Remote work model
• Comprehensive training
• Competitive compensation in line with the market
• Cafeteria subscription valued 22000 HUF
• Work from home allowance of about 50 EUR monthly
• Private medical insurance for the employee and dependents
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential