Quality Analyst - Healthcare Operations

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Quality Analyst within PNC's Treasury Management Healthcare Operations Group, you will work remotely from Pittsburgh, Pennsylvania, Cleveland, Ohio or Dallas, Texas area.

In this role, you will collaborate with business analysts, developers, and stakeholders to understand requirements and create UAT test plans and test cases. Specifically you will....

• Execute UAT test scenarios for healthcare applications.
• Identify, document, and report defects, inconsistencies, or usability issues using issue tracking tools.
• Validate that system workflows align with healthcare processes and regulatory standards (e.g., HIPAA compliance).
• Coordinate with end-users and subject matter experts to gather feedback and refine test scenarios.
• Ensure data accuracy and integrity during testing.
• Assist in verifying system integrations with third-party healthcare applications or APIs.
• Provide detailed testing reports and sign-off documentation to certify readiness for production.

Qualifications:
• 1+ year of experience in UAT testing, preferably within the healthcare industry.
• Familiarity with healthcare workflows, terminology, and compliance requirements (e.g., HIPAA, ICD-10).
• Hands-on experience with UAT tools and issue tracking software (e.g., JIRA, HP ALM).
• Strong knowledge of software development life cycle (SDLC) and testing methodologies.
• Excellent communication and documentation skills for creating clear test scripts and reports.
• Analytical mindset with the ability to troubleshoot and solve complex problems.
• Basic SQL skills to query databases for data validation (preferred).

Job Description

• Supports the development and continuous improvement of the quality management system.
• Generates reports for distribution to various users in the organization, customers, or suppliers.
• Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels.
• Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions.
• Provides conclusions and recommendations for issues and/or continuous improvement projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

Competencies
Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Customer Support Policies, Standards and Procedures, Data Gathering and Reporting, Effective Communications, Internal Controls, Managing Multiple Priorities, Quality Management

Work Experience
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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