Quality and Process Excellence Lead

Details

Description

Job Role & Responsibility/Designation

Quality and Process Excellence Lead

Delivery Process/ Function Name

Quality

Educational Qualification

BE / B Tech/ MBA/ B.Stat from a Premier Institute

Skills ( Must Have)

• Program management & change management

• Problem solving tools/ analytical skills

• Excellent communication / interpersonal, facilitation skills

• High energy level, confident, assertive and team player

Experience ( Minimum)

• Consulting Experience

• Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience.

• Experience of managing team of quality practitioners.

• Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering

• Exposure to ISO, CMMi or COPC will be added advantage

• Consulting experience in Shared Services Set up/BPO space is desirable

Job Description

• Responsible for driving quality initiatives for Wipro / Client Accounts.

• Working with dispersed cross functional teams on organizational process (re)- design or industry specific business processes

• Leverage business optimization & innovation tools & application for process re-engineering

• Benchmarking processes, Mgmt dashboard set up & building the best practices repository.

• Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship

• Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation

Any Other Remarks

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