Quality Assurance

Mission statement:

Responsible for quality assurance. One of main subject is generator circuit-breaker (GCB), gas insulated switchgear (GIS) and transformer (TR) that handed over to customers. If products trouble occurred on site, need to do root cause analysis, making report, report to customers. Another main subject is parts that use in factory and on site. If need to do quality judge, collect necessary information and judge. You will successfully act entire quality assurance to keep quality for stakeholders and customers. You confidently represent the interests of Hitachi Energy Japan towards our customers. It is our goal to continuously improve our results and to offer excellent commercial and technical solutions.

Your responsibilities:

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• You will analyze root cause of product trouble: when a product trouble occurred, collect information from Troubleshooting team, field service team, Engineering team and etc, then analyze root cause of product trouble.
• You will make reports for root cause of product trouble: to organize root cause of product trouble, and to report to customers, make reports for root causes of product trouble and report root cause of product trouble to customer: by using reports and etc, report root cause of product trouble to customer.
• You will support site investigation work of product trouble: if field service team cannot go to site due to proper reasons, QA team will support.
• You will involve in quality judge of parts and equipment handled by service operation unit: if someone asked Service QA for quality judge of parts and equipment handled by Service operation unit, need to judge, quality judge of NCR (Non Conformance Report) process : when close NCR, judge it can be closed or not in a view of quality, and quality judge of CCRP (Customer Care Responsible Process) process : when close CCRP, judge it can be closed or not in a view of quality.
• You will support ISO and audits: if any quality contents in ISO 9001, audit and etc, QA team will support and set up QA work: if found unestablished QA work, need to set up such as making workflow, work procedure and etc and proceed QA related work: if found QA related work, need to proceed.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold engineering degree (electrical or mechanical).
• 5 years of experience in technical for GCB/GIS or TR.
• General knowledge and a little special knowledge for GCB and GIS or TR.
• Team operation skill to proceed quality assurance work.
• Proficiency in languages: English & Japanese in both spoken & and written, other advantage.