Quality Assurance Analyst

Position Summary 

The Quality Assurance Analyst participates in the day to day monitoring and support of the Quality Assurance output via report creation analytical insight and consistent feedback.  Works directly with Quality Assurance (QA) management and analysts providing input and direction on defect scope and overall QA data impacts. Works cross functionally with Operations management to provide additional analytical insight. 

Responsibilities: 

Team Collaboration: Works effectively within cross-functional teams fostering a cooperative and inclusive environment to achieve collective goals. 

Adaptability & Agility: Exhibits the ability to quickly adapt to changing priorities and workflows remaining flexible and open to learning new skills and processes to meet evolving demands. 

Effective Decision Making: Utilizes sound judgment critical thinking and problem-solving abilities to make well-informed decisions in a timely manner. 

Results-Oriented Focus: Maintains a strong focus on achieving key outcomes and organizational objectives ensuring tasks are completed efficiently and with high quality. 

Strong Interpersonal Communication: Communicates clearly and effectively with a variety of stakeholders both verbally and in writing while fostering positive working relationships. 

Independent Problem-Solving: Demonstrates the ability to work independently with a solution-focused mindset taking initiative to resolve challenges and achieve desired results. 

Analytical & Judgment Skills: Applies critical thinking and analytical skills to evaluate situations and make informed decisions ensuring high standards of quality and compliance. 

Experience and Skills: 

• Associates degree or equivalent work experience. A bachelor's degree is a plus. 
• 1-3 years related experience in a fast-paced customer service environment.  Previous solution based experience preferred.  Industry knowledge is a plus. 
• Collaborates with management and analysts for assignment and follow through on critical QA sprints.  
• Creates and maintains a database and spreadsheet files to track and analyze QA output. 
• Assembles and analyzes materials to create reports for management. 
• Provides data quality assurance checks to ensure sprints are appropriately documented 
• Supports QA management analysts and Operations management by creating and maintaining targeted and holistic QA reporting 
• Works with associates to identify and triage systems issues and captures requirements for future enhancements 
• Provides guidance and direction to staff and responds to questions related to systems and processes. 
• Manages and participates in department projects providing leadership and subject expertise. 

Hiring In:

• United States: Arizona California Florida Georgia Illinois Massachusetts Michigan New Hampshire New York State New Mexico North Carolina Tennessee Virginia

The anticipated closing date to submit applications for this role is June 30 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.

National Pay Range

 -  $55000-$70000 USD

What We Do

Agero is a leading provider of driver assistance accident management consumer affairs support and connected vehicle services for stakeholders across the automotive industry including the world’s largest automakers auto retailers insurers rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication safety and convenience for whatever their vehicle need.

Why Work With Us

At Agero our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap

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