Quality Assurance Engineer, XR/VR Device - USDS

Responsibilities

XR/VR Device QA team helps us set the gold standard for VR/AR software. We oversee everything from the core OS to the developer ecosystem, leveraging innovative automation to ensure top-tier quality and efficiency. We are looking for like-minded engineers passionate about XR and ready to conquer the complexities of OS-level testing. Let's build the future of virtual reality together!

Responsibilities
- Accurately interpret "Voice of the Customer" (VoC) from various channels. Perform tagging, clustering, and trend analysis to prioritize issues based on volume, severity, and business impact.
- Reproduce issues based on user leads, perform log extraction/analysis, and translate vague feedback into high-quality, actionable bug reports for engineering teams.
- Drive the end-to-end resolution process within defined SLAs. Coordinate with upstream and downstream stakeholders for root cause analysis (RCA) and issue characterization, ensuring timely updates are relayed back to users via CS.
- Generate periodic quality analysis reports and maintain data dashboards to provide visibility into user-reported trends and systemic quality gap

Qualifications

Minimum Qualifications
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent technical understanding of software ecosystems.
- 2 years of experience in software technical support, customer reliability engineering, or software QA/testing.
- Exceptional communication skills with the ability to synthesize complex technical issues into concise summaries for both technical and non-technical audiences.

Preferred Qualifications
- Experience of XR product PM, Dev, QA, User Feedback processing is a plus.
- Proficiency in Python is a significant plus. Ability to develop scripts or tools to automate data processing and improve the efficiency of defect reproduction.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $122400 - $266000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.