Quality Assurance Manager

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

When you join Assurant you will be part of a community that cares. A fun, diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits you'll get working at Assurant include:

• A cultural day off to celebrate what’s important to you
• International and Local mentoring programs
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 6 weeks company paid parental leave including superannuation contributions while on unpaid leave
• Development programs & LinkedIn learning courses as well as study grants and support for higher education
• Novated vehicle leasing
• Volunteering opportunities to give back to a cause that is important to you 

What's the role about?

Under the guidance the Device Care Centre Lead, the Quality Assurance Manager will take a leadership role in executing effective and efficient quality management for our Auburn operations,. The Quality Assurance Manager will maintain an effective quality management of Assurant's products and services, including repair, refurbishment of mobile devices, tablets and other electronics products.

• Defining and implementing quality management and audit strategies.
• Identifying fault trends and initiating necessary improvement actions.
• Liaising with repair vendors, manufacturers, customer service business units and operations.
• Develop, implement, document and monitor quality standards, processes, and controls.
• Track and report trends on quality issues to o internal operations, OEM repairers, and partners to ensure minimal deviations within the established SLA’s.
• Develop and implement training plans for Quality management resources and operations.
• Ensure that the business is operating and aligned with established regulatory procedures and company quality standards. Actively support regulatory efforts with continual improvement and corrective actions or support as needed.
• Responsible for the development and maintenance of an effective quality management including efficient workflow patterns, ensure customer expectations/ SLAs are achieved, established performance standards, effective delineation of duties and responsibilities, ensure proper staffing levels, and timely communication of pertinent information.
• Develop requirements for suppliers/ vendors and monitor their performance and compliance.

Does this sound like you?

• Proven working experience as a service and/or quality manager
• Knowledge of quality management especially of wireless/mobile devices
• At least 5 years of progressively responsible experience in the delivery and management of quality.
• Builds strong relationships with clients and external stakeholders
• Demonstrates openness to change and ability to manage complexities
• Experience in collecting and analyzing data
• Strong leadership capabilities and high attention to detail

If you think you are a perfect fit for this role, please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/