Quality Assurance Manager, Product Support

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

• Experience building and leading distributed Quality Assurance teams, preferably with a technical SaaS product.
• A deep understanding of people leadership with a strong passion for building effective teams and developing talent.
• In-depth knowledge of Quality Assurance standard processes and methodologies.
• Experience partnering with training functions to build comprehensive quality and assessment programs and drive both targeted and continuous learning experiences. 
• A bias to action and success with effectively driving results in a support organization.
• A desire and steadfast approach to continuously improve the customer and employee experience.
• A deep understanding of customer satisfaction, NPS and other customer surveys, and how to action feedback.
• Experience leveraging data-driven quality insights to drive improvement.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.