Quality Assurance Senior Analyst

Accenture · Philippines Quezon City

Company

Accenture

Location

Philippines Quezon City

Type

Full Time

Job Description

JOB DESCRIPTION

  • Review, validate and ensure timely delivery and accuracy of reports prepared by Quality Analysts

  • Responsible for developing and ensuring integrity and consistency of set Quality processes/procedures applicable to the accounts being handled.ย 

  • Responsible for leading and championing quality deliverables and initiatives.ย 

  • Creates and reviews Audit capacity plan for all deals supported to ensure ย that each team is working within the agreed recovery. ย Ensure balance and equal distribution of evaluation targets to his / her staff

  • Manage internal and external audit with processes and controls in place.ย 

  • Conduct monthly coaching and performance feedback to their direct reports

Date Posted

12/19/2023

Views

0

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

1770-Business Interlock Senior Analyst - Accenture

Views in the last 30 days - 0

The job description outlines key responsibilities for a role focused on customer relationship management and course delivery The individual will be ac...

View Details

Sales Operations Senior Analyst - Accenture

Views in the last 30 days - 0

The job description is for a Marketing Pro to work with small to medium sized businesses making proactive outreach and pitching services The goal is t...

View Details

Transaction Processing Senior Analyst - Accenture

Views in the last 30 days - 0

The job posting is for a Service Delivery Ops Sr Analyst position in the ISS Support Desk at Kaiser The role involves providing functional and technic...

View Details

Instructor Senior Analyst - Accenture

Views in the last 30 days - 0

The job involves conducting comprehensive new hire training for agents ensuring they are wellprepared for superior customer service The role also incl...

View Details

Customer Service Analyst (SME) - Accenture

Views in the last 30 days - 0

The job description is for a Subject Matter Expert SME in Content Moderation at Accenture The role involves leading a team of content moderators who a...

View Details

Service Delivery Ops Lead Senior Manager - Accenture

Views in the last 30 days - 0

The text outlines various responsibilities primarily focused on resource mobilization sales support client relationship improvement project execution ...

View Details