Quality Assurance Specialist

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

We are actively seeking a Customer Quality Assurance Specialist to join our growing team. This individual will support our Professional Services Team very closely during the implementation stage. The successful candidate will be a detail-oriented professional who can detect vital issues and communicate a successful outcome.

Key Responsibilities:

• Work with customer to help define user acceptance testing for call flows
• Effectively communicate plans, progress, and status to both internal and customer organizations
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships by interacting effectively at all levels of the organization
• Excellent Project, Commercial and Stakeholder Management Skills.
• Customer facing so ideally Professional Services background rather than just Software QA
• Skilled in all areas of test management including defining test strategies throughout the delivery lifecycle
• Awareness / appreciation of test automation best practice and methodology
• Awareness / appreciation of NFT best practice and methodology
• Strong understanding of migrating to cloud-based platforms
• Work with Five9 automation testing tools to build test case scenarios for customers

Key Qualifications:

• Education - Bachelors or Equivalent Experience Preferred
• Years of experience – 5+ Years Preferred
• Contact Center industry/platform experience
• Extensive on-site and web-based presentation experience and skills
• Outstanding verbal, written and presentation skills with the ability to foster effective relationships
• Proven record of successful demonstrations and presentations to close deals
• Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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