Quality Assurance Specialist

Responsible for monitoring various aspects of service delivery to ensure Aspire Living and Learning meets established compliance, certification, and agency quality standards by examining electronic records, reports, operating practices and documentation.  This position reports to the Director of Program Supports. 

• Conduct regular review of electronic record of individuals supported and program operations records
• Assure efficacy of programs during all periodic reviews
• Communicate effectively with all agency and state personnel, parents and guardians as needed
• Collect, compile and create graphic displays of data for overall agency reporting.
• Reviews auditing forms and recommends revisions to Quality Committee.
• Works collaboratively with Quality Committee team and participates in informational meetings as required.
• Maintains a current knowledge of and ensures compliance with all regulatory bodies and Aspire policies, procedures, and practices.

• Verifies compliance and best practice standards via completion of periodic audits throughout agency operated locations.
• Maintain and monitor a tracking log of all deficiencies and action plans to resolve deficiencies found within internal and external audits, site visits, licensing reviews etc.
• Communicates audit findings by preparing summary reports and discussing with auditees and other appropriate parties
• Identifies compliance issues that require follow up or investigation and reports those issues to the Service Directors or relevant party.
• Keeps Senior Management Team up to date on emerging compliance issues.
• Serves as confidential point of contact for anyone seeking clarification on compliance issues or to report irregularities.
• Coordinates the collection and tabulation of Satisfaction Surveys.
• Collaborates with People Team to monitor mandatory training completions and reviews training documentation/reports.
• Participates in committees as determined by Director of Program Support.
• Completes any state specific regulatory requirements, such as investigations, where applicable.
• On Site auditing as applicable.
• Complete annual licensure documentation for the Office of Health Care Quality (OHCQ) and Developmental Disabilities Administration (DDA).

REQUIRED EDUCATION AND EXPERIENCE:

• Minimum of 5 years’ experience in an environment that provides services to people with neurodiverse adults.
• Associates Degree in Human Services, Special Education or Psychology preferred.

Covid-19 Consideration

Please note that Aspire Living & Learning has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and individuals we support. As a condition of employment, employees are required to be fully vaccinated for COVID-19, unless an exemption is approved for medical or religious reason or as otherwise required by law.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.