Quality Assurance Specialist

Company Overview: At Soluta-Boon-Chapman, a dynamic and innovative software and TPA organization, we are dedicated to delivering cutting-edge solutions to our clients. As we continue to expand and evolve, we recognize the critical role of quality assurance in maintaining the high standards our clients expect. We are seeking a detail-oriented and experienced Quality Assurance Specialist to strengthen our quality assurance capabilities.

Position Overview: We are looking for a dedicated and meticulous Quality Assurance Specialist to ensure the quality and efficiency of our operations, with a specific focus on Boon-Group. The ideal candidate will have a solid background in quality control processes, keen attention to detail, and a commitment to delivering excellent customer experiences.

Key Responsibilities:

1. Quality Assurance and Oversight:

• Assist in developing and implementing quality control measures for customer service operations to enhance customer satisfaction.
• Monitor and evaluate customer interactions, providing feedback to help improve service quality.
• Support quality assurance activities for Boon-Group operations, including policy administration, claims processing, and underwriting.
• Help maintain quality metrics to measure performance and identify areas for improvement.

• Assist in assessing and refining quality control processes to optimize efficiency and effectiveness.
• Work collaboratively with cross-functional teams to implement best practices and contribute to improvements.

• Contribute to fostering a culture of continuous improvement and quality awareness within the organization.
• Participate in cross-training to ensure continuity and coverage when other quality assurance team members are on leave or vacation.

• Work closely with Learning & Development to ensure a seamless connection between training and quality assurance efforts.
• Assist in reporting to Learning & Development if team members struggle with quality reviews.
• Support Learning & Development specialists in providing additional coaching to enhance quality.

Eligibility:

• Candidates must have a consistently strong performance history without any instances of being on a Corrective Action Plan (CAP) within the last 12 months.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Business, Insurance, Quality Management) or relevant experience. 
• A minimum of 2-3 years of prior experience in quality assurance.
• Proven experience in quality assurance, preferably in the insurance industry.
• Strong understanding of Boon-Group processes, customer service operations, and insurance products.
• Excellent analytical and problem-solving skills.
• Effective communication skills.

Benefits:

• Competitive salary
• Comprehensive health and wellness programs
• Retirement savings plans
• Professional development opportunities
• Collaborative and inclusive work environment

Work Environment / Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

DISCLAIMER

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.