Quality Assurance Supervisor

Are you known for exceeding expectations? Do you embrace the Spirit of Hawai‘i? Then please keep reading because we’re looking for people like you at Hawaiian Host Group.

Who are we? Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, KOHO, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to artisan chocolates, and macadamia milk-based ice cream. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm.   

We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. And more importantly, know that your work contributes to our purpose; to make the Islands’ future flourish. We do this through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.

That’s enough about us for now, we’d love to learn more about you. Read the job description below and let us know if you’re interested. We can’t wait to meet you!

POSITION SUMMARY: 

Under the direction of the Quality Assurance (QA) Manager, the QA Supervisor assists with developing, implementing, and managing QA programs and activities to ensure compliance with company policies, food safety standards, government regulations, and industry best practices, including GMP, HACCP, and FSMA. This role provides leadership in driving continuous improvement for product and process quality. 

The QA Supervisor ensures product safety, quality, and compliance by managing testing, labeling, and inspections, while overseeing QA staff and operations. Key duties include audits, non-conformance investigations, corrective actions, and maintaining food safety documentation. 

ESSENTIAL FUNCTIONS:

• Lead and manage QA staff, providing technical guidance, oversight, and on-the-job training. 
• Develop and implement training programs for quality, food safety, and food defense objectives. 
• Foster team growth through clear development plans, regular feedback, and mentorship. 
• Assist insanitation operations to ensure compliance with pre-op and daily production standards. 
• Inspire a culture of continuous improvement, collaboration, and accountability. 
• Ensure compliance with food safety and quality programs, including GMP, HACCP, FSMA, and customer requirements. 
• Assists QA Manager in overseeing and executing inspections, audits, and Quality prerequisite programs. 
• Manage HACCP assessments, develop plans, and maintain records to ensure regulatory compliance. 
• Support recall readiness, conduct mock recalls, and track quality KPIs for continuous improvement. 
• Address quality issues and implement corrective actions to resolve non-conformances. 
• Develop and maintain quality control protocols, preventive controls, and specifications for finished goods. 
• Audit and evaluate inspection results, supplier documentation, and third-party compliance. 
• Conduct food safety training sessions for all employees, ensuring full compliance with the company's year-round training requirements. 
• Drive operational excellence by identifying improvement opportunities in products and processes. 
• Maintain thorough documentation of all food safety and quality programs. 

OTHER RESPONSIBILITIES:

• Adhere to all duties and standards in alignment with company policies and procedures. 
• Perform additional duties as assigned to support team and company objectives. 
• Regular attendance is required for the position.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED: 

• Bachelor’s degree in food science, food engineering, biology/microbiology, or chemistry; or equivalent experience in Food Safety & Quality Assurance.
• Minimum of 2 years of supervisory experience in Quality Assurance within food manufacturing. 
• Strong leadership and management skills.
• Ability to perform college level mathematical and statistical calculations.
• Ability to summarize, interpret test data and make recommendations.
• Strong verbal, written, and interpersonal skills. Able to conduct clear, concise, and convincing business presentations.
• Proficient in computer systems and applications.
• Ability to work a flexible schedule (i.e., night/day shift) and weekends, as needed. 

PHYSICAL DEMANDS: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• The position requires carrying less than 30 pounds; bending; stooping; crouching; side bending; overhead reaching; handling; stair climbing; forward reaching; grasping; sitting; standing; walking, finger dexterity; vision; hearing; eye-hand-foot coordination.

COMMUNICATION DEMANDS:

• The position requires talking to employees, supervisors and managers and outside trade persons/vendors; written communication to employees, supervisors, managers, and outside persons/vendors; responding to written or verbal requests; reading; composing written language; receiving verbal and written instructions.

WORK ENVIRONMENT:

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee works in an office environment but may be exposed to weather conditions while traveling.
• The noise level in the work environment is usually light. 

Hawaiian Host Group is an Equal Opportunity/Affirmative Action Employer.