Quality Business Operations Lead

Job Description
The Quality organization ensures our products are manufactured, processed, tested, packaged, stored, and distributed aligned with our incredibly high standards of quality and meets all regulatory requirements. Partnering across our campus, internal manufacturing facilities, external contract manufacturers and suppliers, we create a global manufacturing network dedicated to deliver a compliant, reliable supply to customers and Patients on time, every time, across the globe.
The Quality Business Operations Lead will be a core member of the Quality Leadership Team (QLT) and serves as a strategic partner to help drive functional short-term and long-term business planning, strategy development and execution. This position will report directly to the Site Quality Head (SQH).
The incumbent will direct and enable business systems and strategy-related activities for this site's Quality area, including but not limited to the following:

• Directing change and standardization; driving and aligning strategic initiatives across site Quality and supporting MMD's strategic journey in Execution Excellence with Enterprise Leadership
• Develop and manage a holistic roadmap for Quality site aligned with the overall site strategy
• Providing partnership with the MPS lead for the Tier and governance processes and meetings across Quality site
• Driving continuous improvement in key performance indicators and business outcomes
• Enabling and leading a robust Hoshin Kanri development and deployment environment, supported by effective change management and governance processes
• Delivering effective portfolio management for Quality site
• Providing leadership for Quality site financial tracking and reporting. Drive to meet targets by leveraging strategic partnerships
• Developing and implementing communication and people engagement plans

• Effectively manages the Quality site project portfolio and proactively identifies and executes select projects of strategic importance to Quality site
• Problem solves by leveraging understanding of business and functional relationships to activate right people and solutions
• Partners with area leaders (Quality, Technology, and Operations) to independently drive results/outcomes and facilitate strategic decision making
• Partners with QLT to incorporate change management tools in key areas, resulting in increased organizational acceptance and performance
• Ensures learnings and best practices are shared and standardized across the organization
• Anticipates needs of QLT and prompts actions and conversations that enables team success

• Drive annual objectives-setting process through execution of Hoshin Kanri, set clear/aligned objectives, strategy development and monitor performance in key areas of responsibility. (ex. Shared Services, Accelerate, Site Keystones)
• Embraces an enterprise mindset and can connect functional activities to the broader organizational context
• Manages and facilitates leadership team and strategic initiative meetings (ex. Steering Committees). Leads in preparation of meeting agenda, organization of meeting, tracking of action items and generation of minutes. Ensures optimization and aligns topics to key priorities.
• Oversee management and coordination of key site Quality activities and partnership with site Operations. Develop and manage a communication plan.
• Monitors organizational health: Tier 3/5/5.5 preparedness, Monthly Metrics, Quality Plan, etc.
• Supports business planning: capability and capacity modeling, resource and work force strategy management, goals review, etc.
• Works with Finance on budget management and annual savings target monitoring. Point of contact to leverage Procurement partnership. Partners on Quality Control "other spend" goals.
• Maintains a strong focus on people development and engagement. Facilitates planning and execution of activities that delivers on staff development and enhances engagement. Develop and manage a people engagement plan.
• Spends time connecting individuals and teams within function, across functions and across organizations
• Ensure the site SQH is adequately prepared for all internal and external meeting presentations, working with the relevant subject matter experts

Minimum Education and Experience Requirement:

• Bachelor's Degree of Science (BS) in Science, Engineering, or related field with ten (10) years' experience in a functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain; OR
• Master's Degree of Science (MS) in Science, Engineering, or related field with seven (7) years' experience in a functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain

Required Experience and Skills:

• Excellent written and oral communication and presentation skills
• Very skilled at organizing complex topics, strong project management skills, able to handle multiple tasks concurrently
• Ability to distill large quantities of data into simple messages and to assess and provide recommendations
• Adapts to rapidly changing business needs
• Fosters positive, transparent and productive relationships
• Is a self-starter, takes initiative to solve difficult problems in creative ways
• Proven history of challenging the status quo of business standards and processes with the ability to propose solutions
• Proven history of developing strategic plans and implementing on time
• Ability to develop and execute on organizational change management, communication, engagement strategies
• Ability to be decisive and influence management with demonstrated leadership skills
• Experience in managing cross-functional initiatives or programs
• Broad organizational and business acumen, demonstrated ability to link finances to business outcomes and benefits
• Understanding and experience in various business methodologies (ex. Lean thinking, Agile methodology, Design thinking, Six sigma, etc.)

Preferred Experience and Skills:

• Experience in a Quality organization and/or Manufacturing operations preferred

NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
Yes
Travel Requirements:
10%
Flexible Work Arrangements:
Hybrid
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
05/29/2024
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Job Posting End Date:05/29/2024
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R295708