Quality Champion

Overview

As part of our Quality Excellence strategy we are introducing the Quality Champion (QC) role a senior cross-functional leader dedicated to raising quality standards driving improvements and ensuring customer success across multiple programs.

The Quality Champion will be the single point of accountability for end-to-end quality execution and coordination working closely with internal and external stakeholders to deliver measurable outcomes and foster a culture of quality. We envision several QC leads who support key external engagements and internal efforts organized by priority and common elements.  They will partner with multiple stakeholders from the account team (CPM CSM etc.) to P&T Product and Sales teams to drive their objectives. We invite you to be a change agent and a champion of the Quality effort at HERE.

Main Responsibilities

• Ensure compliance with HERE processes quality standards regulatory and customer requirements.
• Serve as the main point of contact for quality topics with customers.
• Support integration of program planning across teams and functions.
• Identify quality issues and patterns facilitate risk management and escalate critical risks when needed.
• Oversee change request processes and ensure proper approvals.
• Consolidate and report on program status and quality health.
• Drive resolution of customer issues and promote systemic improvements.
• Collaborate with Customer Program Management Customer Success Management Engineering Product and other key stakeholders.

Measures of Success

• Milestone acceptance rate across assigned programs.
• Reduction in customer escalations.
• Timely escalation of issues requiring executive involvement.
• Positive feedback from stakeholders on quality ownership.
• Achievement of program-specific quality targets (e.g. coverage accuracy uptime MTTR).

Candidate Profile

• Seniority: minimum 7+ years of experience at HERE or in a similar environment.
• Systems thinker Change Agent Mindset with positive energy and hope things can always  get better.
• Deep understanding of HERE’s portfolio technology stakeholders and customer use cases.
• Strong project management communication and stakeholder management skills.
• Proficiency in quality tools (Pareto Histogram 8D FMEA etc.) MS Office Atlassian and AI-powered tools.
• Relevant language and cultural skills.
• Demonstrated success in customer engagement and driving cross-functional initiatives.
• Proactive detail-oriented and passionate about quality and continuous improvement.

The expected base salary range for this position is $190000 to $220000 per year. Actual compensation will be based on factors such as skills and experience. 

This position is also eligible for a target annual performance bonus which is subject to company and individual performance.

Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance retirement savings plans paid time off & leave policies. 

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring HERE will consider for employment qualified applicants with arrest and conviction records.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race color age gender identity sexual orientation marital status parental status religion sex national origin disability veteran status and other legally protected characteristics.

Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA we have developed an affirmative action program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through our People Team.

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HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change join us. Learn more about us on our YouTube Channel.

What We Do

HERE Technologies is a location data and technology company that created the first digital map over 35 years ago. Today we are the world's leading location platform company with a global footprint across 52 countries. Although our strongest presence is in the automotive industry we also work with leading companies across a wide range of industries including transport and logistics mobility manufacturing and retail and the public sector.

Why Work With Us

At HERE we're always excited about discovering people who share our passion for building innovative solutions that make the world easier to navigate. We believe our success is powered by our team's diversity creativity and collaboration and we're always looking for opportunities to grow it further.

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