Quality Control Consultant [Travel Counselor]

We are growing our team globally and this role will be based in [location] and report to QC Manager based in the US. The successful candidate will have exceptional attention to detail, be passionate about solving real business problems, and deliver impactful value to our customers. In this dynamic role you’ll be navigating a variety of complex and challenging data sets to ensure accuracy and compliance. You'll also partner cross-functionally with the Customer Service Operations and Customer Experience Teams to ensure the highest quality and provide feedback to help improve the customer experience. 

Responsibilities

• Ticketing & Invoicing all PNR and exchanges rejected by automation.
• Processing Refunds.
• Monitor all Quality Control queues.
• Quality check all success PNR issued & invoiced by automation to ensure data accuracy.
• Assisting Customer Experience Team to maintain workflow and meet the expected turnaround time for clients.
• Assisting Finance Team with Debit Notes & ARC/TRAMS related discrepancies.
• Contacting Carriers or third party vendors for waivers or any booking related issues.
• Navigate AIRCOM for commission structure and Airlines contracts related queries.
• Navigate MAGNATECH for unused tickets, credits or MCOs for future travel.
• Share all updates with the team on a regular basis.

Requirements

• Proficiency in GDS/Sabre.
• 5+ years experience in the travel industry
• Basic knowledge/understanding of ticketing, exchanges & refunds.
• Basic knowledge of Airline contracts and commission structure.
• Prior QC experience in the corporate environment.
• Adaptability and willingness to learn new processes. 
• Flexibility to work shifts/weekends.
• Team player mentality.
• Good command over the English language if hiring outside the US/UK.
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