Quality Control Consultant [Travel Counselor]
Job Description
Spotnana is modernizing the infrastructure of the $1.4 trillion travel industry in order to bring freedom, simplicity, and trust to travelers everywhere. Our revolutionary cloud-based Travel-as-a-Service platform makes travel simpler and more affordable for corporations, while enabling our ecosystem of agency, supplier, and technology provider partners to increase operational efficiency, unlock new revenue sources, and accelerate innovation.
We have raised over $100M in funding from top tier investors including ICONIQ and Madrona Venture Group (early backers of Airbnb, Amazon, Facebook, LinkedIn, and Snowflake) to tackle the hardest technology problems in the travel industry.
We are growing our team globally and this role will be based in [location] and report to QC Manager based in the US. The successful candidate will have exceptional attention to detail, be passionate about solving real business problems, and deliver impactful value to our customers. In this dynamic role you’ll be navigating a variety of complex and challenging data sets to ensure accuracy and compliance. You'll also partner cross-functionally with the Customer Service Operations and Customer Experience Teams to ensure the highest quality and provide feedback to help improve the customer experience.
Responsibilities
- Ticketing & Invoicing all PNR and exchanges rejected by automation.
- Processing Refunds.
- Monitor all Quality Control queues.
- Quality check all success PNR issued & invoiced by automation to ensure data accuracy.
- Assisting Customer Experience Team to maintain workflow and meet the expected turnaround time for clients.
- Assisting Finance Team with Debit Notes & ARC/TRAMS related discrepancies.
- Contacting Carriers or third party vendors for waivers or any booking related issues.
- Navigate AIRCOM for commission structure and Airlines contracts related queries.
- Navigate MAGNATECH for unused tickets, credits or MCOs for future travel.
- Share all updates with the team on a regular basis.
Requirements
- Proficiency in GDS/Sabre.
- 5+ years experience in the travel industry
- Basic knowledge/understanding of ticketing, exchanges & refunds.
- Basic knowledge of Airline contracts and commission structure.
- Prior QC experience in the corporate environment.
- Adaptability and willingness to learn new processes.
- Flexibility to work shifts/weekends.
- Team player mentality.
- Good command over the English language if hiring outside the US/UK.
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.
Date Posted
10/21/2022
Views
5
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