Quality Lead

QUALITY LEAD
Are you a customer-fanatic who is energized by solving quality concerns? We’re looking for a Quality Lead who is responsible for being the internal voice of the customer and serving as a quality advocate on the manufacturing floor and throughout P.J. Wallbank Springs (PJWS). This person relentlessly pursues continuous improvement focused on prevention and driven by data, is eager to get to the root cause of a problem, and is always looking for a better way to address customer and supplier concerns. It’s important that the person in this role has an adaptive and collaborative communication style and works effectively with customers and internal team members.

Who We Are
PJ Wallbank Springs, Inc. is the only company in the world specializing in clutch return spring packs for automotive transmissions. For over 40 years our laser-sharp focus, combined with the effort of great people, has enabled us to be the global leader in our market. We also serve customers with spring pack solutions in powertrain electrification, suspension systems, and braking applications, working across multiple vehicle application segments. As we continue to grow, we are pursuing divergent end-use cases in different industries.
P.J. Wallbank Springs is part of the Wallbank Industrial family, which includes its sister company Edison Manufacturing & Engineering. Our vision is to create multiple operating companies, like PJWS and Edison, to maximize our impact on the world through a consistent “How.” The Quality Lead will serve our PJWS business.
What You Will Do

• Serve as the first point of contact with customers. Responsible for interfacing with customers and completing requests to customer expectations and to the organization’s standards on all quality related matters (customer scorecards, customer portals, quality concerns, PPM, etc.)
• Strategic planning for quality, including building a system that achieves business results and is not overly cumbersome or complex. You must be able to achieve requirements using a capital-light mindset and without creating unnecessary complexity for the organization
• Lead variation reduction activities in collaboration with Engineering to understand key variables responsible for defects and develop methods to overcome
• Maintain quality budget and reduction of Cost of Poor Quality (COPQ)
  
  • Internal & External Sorting Reduction
  • Internal & External Scrap Reduction
• Key Liaison for supplier development and management
• Manage and lead compliance to IATF 16949 and ISO14001 standards
  
  • Manage and complete internal and external audits along with corrective actions
• Develop key suppliers and ensure incoming supplier quality matches or exceeds expectations.
• Maintaining Quality Management System (QMS) and developing systems that support cross training and risk mitigation across the business
• Manage Lab and Product Quality Testing including building across the team on variation reduction, statistical process controls (SPC), and process improvements to reduce defect occurrence
• Work with Manufacturing to organize sort and containment from external complaints
• Manage and lead all facility related EHS activities
• Be involved in the design approval of products, equipment, tooling, gages, and processes
• On a typical day, you’ll be the direct point of contact for customers and suppliers as well as the production floor to investigate the root cause of quality concerns and recommend solutions and corrective actions based on your knowledge of our manufacturing process and leaning on others in the business when needed. You’ll also lead our QMS and internal and external auditing as well as support with phases of APQP.

What We Expect

• You’ll make capital-light decisions, implement simple vs. complex solutions, and be accountable for results of overall plant quality as well as COPQ metrics
• You’ll interface with customers and internal teams in a respectful and timely manner
• You’ll be responsible for ensuring products conform with expected standards, leading variation reduction activities, and improving scrap results

What You Will Bring to this Role
Ideal Qualifications and Experience

• Demonstrated successful experience as a Quality Engineer or similar role within automotive manufacturing
• Experience in a three shift, high volume production setting, preferably with an organization that exports internationally
• Ability to understand our manufacturing process
• Ability to play a support role in the design approval of products, equipment, tooling, gages, and processes
• Experience in development, maintenance, and continuous improvement of IAFT-16949 and ISO 14001 systems
• Knowledge in SPC and utilization of statistics to drive defect reduction
• Solid knowledge of metrology
• Ability to lead internal and external auditing
• Part cleanliness experience
• Highly proficient with MS Office products, including Excel
• Environmental, Health, and Safety experience is a bonus!

Hear What Others Have to Say About Working at PJWS:
“The people I work with I really enjoy…everyone is willing to teach and help support however they can.”
“They care about people here. We give people opportunities. You can grow here. You’re not just a number.”
“This job is very rewarding…I’ve been bettering myself.”
“Everyone is really nice. I love doing what I do. I feel very welcomed here.”
“The ideas and values behind PJWS are not something that you can find anywhere you go.”
WHY PJWS?
We Offer Better!
At P.J. Wallbank Springs, we build products and machinery - specifically, spring packs which are part of the transmissions in the cars and trucks you see on the road every day. But more importantly, we build people. Our core values are part of our DNA and we look to hire people who live our values: treat others as you would want to be treated, challenge the status quo, take ownership, and either win or learn. We are proud to call Port Huron home - our community is family, and our manufacturing team is the heart of our business. 
Competitive Compensation and Benefits
The compensation package will be attractive to the candidate possessing the experience, qualifications, and ability to deliver exceptional value to the company.
Family and Community Oriented
We are committed to the success and growth of our community. Giving back isn’t just about donating resources; it’s about making an investment that is sustainable. We partner with local schools and FIRST Robotics to engage youth early on and give them a compelling reason to stay in their hometown. We offer regular events for our employees and their families.
Opportunities for Growth
We know that our people determine our success, therefore we invest in you and your success. We are focused on providing employees with the opportunity to learn and grow in a high-performing team atmosphere where your opinion will be valued.
Location
Our ability to impact lives around the globe starts within our community of Port Huron, Michigan where this position is based. As part of our culture, we believe building strong relationships is extremely important to our success, therefore we anticipate the candidate for this role will generally be onsite working amongst the team with up to 5% travel to customers or suppliers.
It is the policy of PJ Wallbank Springs, Inc. to provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, ethnic status, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.