Quality Manager

Overview

The Quality Manager is responsible for managing Excella's quality and compliance requirements. This includes maintaining the company's existing certifications and credentials, such as International Organization of Standardization (ISO) 9001: 2015, ISO 20000-1:2018, ISO 27001:2022 and Capability Maturity Model Integration (CMMI) for Development (v3.0) - Level 3, as well as compliance in areas such as policy management, insurance management, and state registration management.

Responsibilities

• Quality Management
• Owns organizational responsibility for satisfying all quality-related requirements and ensuring successful maintenance of quality certifications 
• Works directly with leaders throughout Excella to establish quality objectives and plans
• Leads or supports all quality-related initiatives throughout Excella, as appropriate
• Responsible for the oversight of the integrated QMS
• Administer the Process Asset Library by maintaining the configuration of controlled quality documentation.
• Attend supporting meetings and evaluate business processes’ adherence to the QMS and collect necessary evidence
• Develop, implement, and communicate quality standards, processes, and procedures to ensure ISO 9001 and CMMI compliance in conjunction with corporate quality objectives.
• Lead and perform analysis of quality metrics and analytics outputs to identify key issues, trends, and potential root causes that point to improvement opportunities.
• Analyze data, prepare reports, and make recommendations to the Senior Management team about process/improvements, process controls, data analysis, continuous improvement, corrective actions, and other topics as requested.
• Make recommendations, plans, and suggestions that promote continuous improvement throughout the organization.

• Audits
• Perform internal program audits as required by ISO certifications.
• Schedule, respond, and coordinate external audits with registrars, appraisers, and regulatory agencies.
• Respond and facilitate the resolution and closure of any corrective action requests, including internal and customer-driven corrective actions.
• Business Development support
• Provide quality-related expertise as needed to proposal efforts, primarily focused on explaining Excella's quality assurance approach and developing and validating QA surveillance plans
• Vendor Management (suppliers)
• Accountable for managing all non-client facing vendors.
• Create and manage a vendor qualification process and ensure it’s followed for all vendors
• Provide RFP process support internally
• Collect annual evaluations of the Excella team that engaged each vendor
• Capture actions stemming from evaluations and follow-up until complete
• Compliance Management
• Insurance renewals, policy management, and audits
• State registration management
• Ensure annual review of policies are conducted by each owning area
• Additional related duties as assigned

Qualifications:

• Bachelor’s degree and 4+ years of overall Quality experience
• Required certifications
• CMMI "Foundations of Capability" certified
• ISO 9001 Internal/Lead Auditor certified
• ISO 20000-1 Internal/Lead Auditor certified
• ISO 27001 Internal/Lead Auditor certified
• Good understanding of CMMI standards v3.0 Model
• Good understanding of Agile – Scrum, Kanban methodology
• Knowledge and experience applying project management best practices to drive improvements in project consistency and performance.
• Knowledge and experience with quality management principles and techniques.
• Ability to analyze, define, improve and document business processes.
• Excellent written and oral communication skills.
• Attention to detail and accuracy
• Understanding of DevOps Research and Assessment (DORA) and the capabilities within the DORA capability catalog is encouraged
• Preferred: 
• Experience with SharePoint, Office365, and LeanKit
• Other certifications or specialized training related to quality management systems - ISO standards – 9001, 20000 and 27000 and CMMI v3.0 DEV Level 3