Quality Technical Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quality Technical Specialist in United States.

This role plays a key part in ensuring product quality, regulatory compliance, and technical excellence across pharmaceutical and laboratory product lines. You will act as a critical link between internal teams, customers, and suppliers, supporting the development and maintenance of quality agreements and technical documentation. The position involves close collaboration with quality assurance, sales, and R&D teams to resolve customer inquiries and ensure adherence to global industry standards. You will contribute to process improvements, audit readiness, and data integrity across multiple systems and workflows. Operating in a highly regulated life sciences environment, this role requires both technical expertise and strong customer-facing communication skills. It is a remote position within the United States with occasional travel to operational sites when required.

• Manage and support Customer Quality Agreements, including drafting, reviewing, negotiating, and maintaining compliance in collaboration with legal and internal stakeholders.
• Respond to customer technical and quality inquiries related to pharmaceutical and laboratory products, ensuring accurate and timely communication.
• Research and interpret technical documentation, product specifications, and regulatory standards (cGMP, FDA, ICH, WHO) to support customer and internal needs.
• Maintain and update quality documentation, databases, and systems to ensure accuracy, traceability, and compliance.
• Collaborate cross-functionally with Quality Assurance, Sales, Marketing, and R&D teams to improve quality processes and customer support workflows.
• Participate in continuous improvement initiatives, including lean process optimization and efficiency enhancements for quality agreement management.
• Support cross-functional customer programs, including data collection, reporting, project coordination, and stakeholder engagement.

Requirements:

• Bachelor’s degree in Biology, Biotechnology, Bioengineering, Chemistry, Chemical Engineering, or a related scientific field.
• Minimum of 3 years of experience in technical services, quality, engineering, or sales within the chemical or pharmaceutical industry.
• Strong understanding of pharmaceutical and biopharmaceutical development, manufacturing processes, and regulatory frameworks (cGMP, FDA, ICH, WHO).
• Experience in quality assurance, process engineering, or laboratory/manufacturing environments is highly desirable.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with strong attention to detail and customer focus.
• Proficiency in Microsoft Office Suite and ability to quickly learn new systems and technical tools.
• Preferred: project management experience and hands-on laboratory or manufacturing exposure.

Benefits:

• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company match.
• Health savings and flexible spending account options.
• Employee stock purchase program.
• 11 paid holidays and 18 PTO days annually.
• Paid parental leave (up to 6 weeks at 100% pay, where applicable).
• Volunteer time off and wellness programs supporting overall well-being.
• Remote work flexibility with occasional travel opportunities.
• Career development within a global leader in life sciences and advanced technologies.