Quality Technician

Career Area:
Manufacturing
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As Quality Technician you will be a key member of the EAME Operations team reporting directly to the Quality Manager. You will be responsible for case management across a determined customer portfolio and metric performance. Role Key Performance Indicators are Supplier PPM (Parts per Million), Customer PPM, Customer Complaint Resolution and Closure to agreed SLA's (Service Level Agreement).
Job Duties/Responsibilities may include, but are not limited to:

• Operate collaboratively on both a regional and global basis
• Align with the facilities Quality Inspectors to prioritize workload and ensure inspections are completed to agreed SLA's
• Customer portfolio management requires to work on multiple quality issues at any point in time
• Solving the current issue and ensuring a focus on RCCA (Root Cause and Corrective Action) to avoid repeatable situations
• Having overall responsibility for each assigned Quality case the role is required to demonstrate strong collaboration with other internal business functions to ensure resolution

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Candidates will have gained the following skills and experience through previous roles:

• Accuracy and Attention to Detail
• Decision Making and Critical Thinking
• Flexibility and Adaptability
• Root Cause Analysis (RCA)
• Experience in Quality / Manufacturing / Operations / Customer Service
• Strong interpersonal and communication skills

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Job Title: Quality Technician
Salary: 29,000 - 35,000 GBP annual (depending on experience)
Benefits: 27 days annual leave + bank holidays , up to 9% Bonus (Cat UK STIP) , Share Scheme (50% Company Matched) Contributory Pension Scheme (Contribution double by Company up to 10%) , Free Car Parking
Location: Desford, UK
Contract: Permanent
Hours : 37.5
Relocation: Not supported with this role
Closing Date: 20th September
Job Reference: R0000273361
Additional information:
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Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
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Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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