Quant Analytics Manager

Job Description Corrections and Remediations Analytics Data Analyst Manager
The Corrections and Remediations Team manages the process to triage, fix, correct, and eliminate customer impact caused by business process and/or operational issues. The Credit Card Data Analyst Manager plays a critical role within Corrections and Remediations, managing/directing a team of data analysts domestically and offshore to work with the business and correction partners to understand the issue, interpret the requirements, determine the coding steps, identify the impacted universe by translating the requirements into code, calculate the financial impact (where appropriate), validate the results, and aid in execution.
Support Analyst Key Responsibilities include:

• LOB case load management
  • Optimize resource management
  • Efficient DA case assignments
  • Ensure analysts are following procedures and correctly documenting through the process
• Manage case progression
  • Ensure analysts have researched and are prepared for case kickoffs and ready with clarifying questions
  • Ensure cases are worked with utmost accuracy and urgency
  • Monitor case progression to ensure any latency is addressed quickly (unclear requirements, new analyst learning curve, missing data, etc)
  • Review case detail to ensure coding is accurate and approach is correct and not overengineered
  • Actively work to remove obstacles from case management (Simplify approach, Follow up on requirement clarifications, Research missing data needs, Analyst reassignment,
• Partner with Corrections Project Management/Business Analyst teams
• Executive Communication
  • Effectively communicate case timelines and provide constant feedback for date movements
  • Articulate obstacles, workarounds, and impacts to timing
• People Management
  • Consistently hiring new analyst talent to offset any attrition
  • Ensure team is getting appropriate training and that the team is getting up to speed as fast as possible
• Quality Management
  • Ensure training is in line to mitigate issues found in testing
  • Address any findings from QA/QR reviews with a plan to mitigate future findings

Required Qualifications

• Extensive Data Analytics Background (5+ years)
  • Advanced SQL, PLSQL, SAS experience
  • Ability to research data structure using front-end systems
  • Proven data miner / Ability to research data structure using front-end systems
• Experience in relationalizing data from varying database/flat file datasets (Oracle, Teradata, SAS, delimited files, etc)
• College degree and 5+ years' experience
• Experienced People Manager (3+ years)
• Project Management Acumen
  • Experience working on multiple projects at once
  • Experience redefining unclear project requirements
  • Root Cause Acumen
• Possess strong verbal and written communication skills
• Proven Business Partner
• Elevated proficiency with standard MS Office tools (Excel, Word, etc.)
• Must be detailed and quality assurance oriented
• Detail oriented / Self Learner

Preferred Skills

• Chase Card experience ex. Data, Risk, Pricing, MIS
• Corrections and Remediations management experience
• Advanced degree in mathematics, statistics, computer science, or related subject preferred
• Detailed JPMC product, data table, and/or structure knowledge preferred
• Understanding of the data infrastructure in a financial services organization

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.