Quote Service Associate

Position:
Quote Service Associate

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

The ideal candidate will be responsible for maintaining and providing support of foundational data elements including items, pricing, authorizations and customer related information. This individual will work across Arrow Global Components teams providing problem resolution and ongoing expertise to support operational excellence.

We are currently looking for:

Quote Factory (Job Title: Quote Specialist)

Work location:

Morocco, Casablanca

WHAT YOU WILL DO?

• Responding to Requests for Quotes (RFQ) by scrubbing, cleansing and amending the RFQ with pricing & costing information incl. troubleshooting while ensuring SLA's are being met
• Validating proper request documentation and communication back to the requestor in case additional information is required
• Managing and expanding where needed both the ERP system as well as the customized solution for semi-automated RFQ processing
• Reviewing, maintaining and updating the process documentation based on supplier updates or internal configuration changes
• Reviewing, maintaining and updating the system setup where needed for seamless linkage with the centralized data center
• Monitoring operational reports and system alerts, acting appropriately
• Providing timely issue escalation and proactive communication to management and impacted stakeholders
• Updating and refreshing the underlying data structure for better matching results
• Learning constantly by attending various trainings

WHO YOU ARE?

• You are fluent in English. Really, this is the "must have"
• You communicate clearly
• You are comfortable communicating in writing and on the phone
• You like helping people
• You pay attention to the details
• You like learning new things and you learn quickly
• You are motivated and driven
• You know how to operate with Excel and you have some previous experience working with other ERP systems
• You like data & numbers

WHAT DO WE OFFER?

• Full Permanent contract
• Social advantage: CNSS, CIMR, Health insurance
• Very good working atmosphere in a team of passionate collaborators
• Work culture where you can make an impact
• Working within an international organization, recognized worldwide in its sector.

Location:
MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:
Full time

Job Category:
Product Management & Supplier Marketing