Rapid Response Team Lead Specialist

Job Description:

Rapid Response Team Lead Specialist

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You'll Make in this Role

Improve customer satisfaction by supporting the centralized management and response to Emergent Homecare order requests. This position will work independently and collaboratively with Ship Pending and WCC teams to improve customer satisfaction by fostering strong relationships and taking quick and decisive action. This is a start-up team that will continue to adapt to the changing needs of the organization thru 2023 related to improving customer experience and the supporting metrics.

As a Rapid Response Team Lead Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Primary Duties & Responsibilities:

• Supports daily workflow management related to evaluating and releasing Emergent Orders for placement based on payer requirements and Need By Date (NBD)
  • Obtain and analyze required documentation for shipping of product and billing of claims.
  • Team members will be expected to learn payer requirements in multiple areas of the country
• Provides a high level of responsiveness to internal and external customers including Requestors, Sales, Service and Patients
• Support data collection & analysis related to evaluating current Sales and Advantage Center processes
• Pilot any process changes for Emergent Orders prior to implementation in Ship Pending or WCC
• Support any & all tasks that may support achieving NBD for Emergent orders
• Provide backup assistance in Ship Pending & WCC outside of Emergent orders when needed
• Participates in any & all work activities as deemed suitable and assigned bymanagement.
  • To include completing training to meet the above expectations or to acquire new skills that support the goals of the team

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High School diploma/GED or higher (completed and verified prior to start) an accredited institution
• One (1) year of Customer Service experience in a private, public, government or military environment
• Experience with Microsoft Office applications including Word, Excel and Outlook.

Additional qualifications that could help you succeed even further in this role include:

• One (1) year of Intake Specialist experience within Ship Pending or WCC teams
• Prior experience as Team Lead for Ship Pending or WCC
• Strong Excel skills (create basic formulas and format spreadsheets)
• Ability to consistently multi-task and remain highly productive
• Flexible & Adaptable - with schedule, workflow processes and priorities in a rapidly changing environment
• Operates independently with little supervision
• Strong collaboration and relationship development
• Typing skills of 35 - 40 wpm minimum

Work location:

• San Antonio-Texas

Travel: May include up to 5% domestic/international

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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