Rates Product Specialist

SpotHero is on a mission to digitize the parking industry. As part of that, SpotHero has in recent years developed and launched several cutting edge pricing (or rates as we call it in parking) products. SpotHero is seeking an individual to be a SpotHero rates product expert, including the industry’s leading dynamic rates product, SpotHero IQ. In this capacity, this individual will serve as technical sales support and a subject matter expert that our sales organization can lean on in analytical and operational execution.  This individual will need to be comfortable learning complex and technical products and distilling that complexity into digestible insights and actions for our Sales team and operator partners (i.e. the parking garages).  The right candidate will enjoy working in areas of uncertainty, showing a dogged determination to find answers to tough questions in a data driven manner, and have comfort working with a sales organization.  This role will report to our Senior Director, New and Emerging Business Lines (NEBL).

Who we are:  

SpotHero is a fast-growing market leader disrupting the mobility space. Drivers across North America use the SpotHero mobile app, website, connected car integrations and other Big Tech apps to reserve convenient, affordable parking. Parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.

What you will do:  

Customer Success

• Enable the Sales team to effectively manage their operators’ rates products, providing analytical insights, reporting, and optimizations
• Drive high performance by monitoring the systems that track performance and taking corrective action against underperforming locations
• Answer external operator questions and provide them guidance on how to effectively use and optimize their SpotHero rates

New Sales

• Drive adoption of SpotHero’s advanced rates products, in particular SpotHero IQ, by advising the Sales team and operator partners on how they can grow revenue with the product
• Execute the onboarding of new locations, including the technical requirements and analytical decisions required to ensure optimal performance from the onset

Product Operations

• Drive product innovation by collaborating with Product and Engineering to ensure the requirements across the Sales organization are well reflected in the Product roadmap
• Be a SpotHero Rates product subject matter expert, acting as the go to for questions across departments, in particular the Sales team
• Execute operational requirements for SpotHero Rates products, including the management of rate parameters, Salesforce optimization, and operational troubleshooting
• Develop and lead internal and external training on SpotHero Rates products
• Provide subject matter expertise to marketing content development

What we’re looking for: 

Key Characteristics

• Action oriented with exceptional follow-through. You maintain a sense of urgency to complete a task and seek information rather than waiting for it
• Analytical. You examine data methodically and in detail to solve problems or complete tasks
• Collaborative. You are a team player and a clear communicator when working alongside other departments internally and externally
• Detail oriented. You sweat the details. You understand that data pipelines + dashboards can be nuanced and complex, and you strive to understand the nitty-gritty details behind them
• Persistence. You show firm continuance in a course of action in spite of difficulty or opposition
• Operations + Process Minded. You strive for smooth operations and more efficient processes, and reflect that goal in all your work
• Creative + Resourceful Problem Solver.  You welcome sticky problems and are creative in bringing in resources and finding solutions to the toughest ones

Pre-Requisites

• 2-3 years experience working in an analytical or data intensive sales enablement environment
• Business, engineering, economics, and other technical education backgrounds preferred
• Experience with BI (Looker), CRM (Salesforce), KM (Confluence) tools preferred

Seeking Candidates in: 

• Chicago, IL 
• New York City, NY 
• Toronto, ON

What we are offering:

• Career game changer – A truly unique experience to work for a leading e-commerce company with the opportunity to grow into any of several roles within the company.
• Flexible, unlimited PTO policy and supportive work/life balance – we value and support every Hero on the team, and create space for life!
• Excellent benefits –
  • In the US we cover up to 95% of Medical Premiums, 50% of Dental and Vision Premiums, company sponsored Life Insurance, and generous parental leave.
  • In Canada we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD and LTD. 
• Annual parking stipend (duh- we help people park!)
• The opportunity to collaborate with creative, innovative, and passionate people in a casual, yet highly productive, atmosphere.
• Our award-winning culture has received recognition from Built In’s 2021 Moxie Awards, as a 2021 Best Places to Work in Chicago, Top Company Culture by Entrepreneur, 2022 Best Places to Work in Chicago by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably!

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US or Canada and not require sponsorship for employment now or in the future.