RCM Customer Success Lead

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

You will be a part of our incredible CR BillMax team which provides managed billing services to our CentralReach customers, helping them streamline and scale their billing and collections across all the services they provide.

We are looking for driven individuals with Insurance Based accounts receivable experience or Account Management experience. ABA knowledge is a plus, but our training and team mentality allows all those with experience to be considered. We understand the advantages to working from home, and we also believe in the power of people and connections, which is why we proudly offer a hybrid work culture. This position is hybrid with three days per week on-site at either our Fort Lauderdale, Florida or Holmdel, NJ office locations.

If you have a passion for customer relations, enjoy full revenue cycle management and rolling up your sleeves and jumping in, thrive in an agile, fast-moving, ever-changing environment, have excellent interpersonal skills and written communication skills, then read on!

Key Accountabilities:

• Manage client overall RCM account health and communicate with clients on details
• Relationship management throughout customer life cycle
• Analyze and increase account utilization
• Following up on Accounts Receivable aged by insurance
• Knowledge of ERA payment posting
• Investigate information to have the claim processed or appealed
• Complete system audits and quality checks.
• Conduct other billing duties, such as verification and authorizations
• Work in a flexible and fast paced environment that is technology driven

Desired skills and experience:

• Willing to roll up sleeves to get work done
• Well-organized with multi-tasking skills
• Confident communicator
• Strong communication and presentation skills
• Self-motivated with a positive and professional approach
• Adaptable
• ABA Billing and Revenue cycle management experience a plus

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company's founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most - working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians produce superior outcomes for children and adults with disabilities.

CentralReach will not contact you or schedule interviews via Facebook. Please note social media is a current sourcing tool for talent acquisition via LinkedIn, Instagram, FB and for our recent job fair through CR company marketing, but we have a direct link to our website where all viable jobs are listed and directly tracked to our company page.

#LI-Hybrid