RCM & Patient Collections Manager – Call Center Operations

RCM & Patient Collections Manager – Call Center Operations Dallas, TX (75287) → relocating to Richardson, TX (75081) later this year Full-Time | Direct Hire | Exempt Salary: Up to $80,000 base (DOE) About the Role:We are seeking a dynamic and experiencedHealthcare RCM & Patient Collections Managerto lead current call center operations while supporting the strategic expansion into full Revenue Cycle Management (RCM) services. This role is ideal for someone who thrives in patient-facing environments, has deep RCM knowledge, and is ready to help build and scale future operational processes.You’ll manage patient collections, service teams, and performance metrics today — and help define the framework for claims submission, AR, denials, and payment posting as we grow. What You’ll Do:Current Responsibilities • Oversee day-to-day operations of thepatient customer service and collections team • Manage inbound/outbound patient inquiries, service escalations, and payment arrangements • Ensure high levels ofpatient satisfaction, empathy, and service quality • Track and improve KPIs includingCSAT, resolution time, call metrics, and collections performance • Coach, develop, and lead a high-performing team of supervisors and agents • Partner with QA, Training, and Workforce to improve operational effectiveness Strategic RCM Expansion (Future Scope) • Plan and build out teams and workflows for:Claims submission, AR follow-up, Denials management, Payment posting • Assist leadership in defining SOPs and best practices forend-to-end RCM • Collaborate withbilling vendors, clearinghouses, and payers • Help developRCM dashboards and performance reporting tools Required Qualifications: • 5–8 yearsof experience inhealthcare call center operations, including patient-facing support or collections • 5+ yearsof experience inRevenue Cycle Management, including 2+ years in a leadership role • Deep understanding of theRCM lifecycle: patient access, charge capture, claims, AR, denials, and collections • Strong knowledge ofHIPAA, payer rules, and healthcare compliance standards • Experience creating SOPs and coaching/training call center and billing/collections teams • Proficient inExceland reporting tools to track KPIs and spot trends • Experience withAdvanceMDor similar RCM platforms preferred • Bachelor’s degree in Healthcare Administration, Business, or related field preferred Nice to Have: • Experience managingoffshore call center or billing teams • Background inthird-party collections • Bilingual (English/Spanish) - not required Location Note:Team is currently located inDallas (75287)and will transition toRichardson (75081)in the coming months. Candidates should be open to commuting to either location. Job Type: Full-time Pay: Up to $80,000.00 per year Experience: • call center management: 6 years (Required) • call center patient collections management: 5 years (Preferred) • RCM leadership role: 2 years (Required) • SOP creation, staff coaching, and performance management: 5 years (Required) • managing patient collections or healthcare call centers: 3 years (Preferred) Work Location: In person