RCM Training & Workflow Manager

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Overview of the Role: 

The RCM Training and Workflow Manager is responsible for workflow assessment of new care centers, mapping our future state workflows under Privia, curriculum development and maintenance, including in-person, eLearning, and webinar training pre and post live. They receive and triage issues and requests from stakeholders and ensure athenaOne collector training adheres to best practices, which shift over time. The RCM Training and Workflow Manager stays abreast of new features in athenaOne’s Collector, clinicals and Communicator products and their applications for Privia Medical Group care centers to optimize workflows. This person thinks equally towards future and retrospective or “catch up” training curricula and processes. The RCM Training and Workflow Manager is an innovator who constantly listens to feedback and seeks to position Privia’s RCM and training program as best in class. 

Primary Job Duties:

• Develop and maintain overall athenaOne collector curriculum for Care Centers.

• Develop content for Privia University (LMS).

• Lead prelive and post training for new Care Centers in all markets

• Support RCM Implementation and training for New Markets

• Lead training for high-profile implementations, as assigned.

• Provide at-the-elbow support for high-profile Care Centers, as assigned.

• Support New Market and/or high-profile Go-Lives

• Offer supplemental training opportunities applicable to all markets.

• Partner with market trainers to execute curriculum and processes.

• Share and effectively communicate new athenaOne features regularly.

• Innovate and create new learning experiences for Care Centers.

Qualifications

• Bachelor’s degree preferred

• 3+ years experience with client facing training preferred 

• 2+ years experience with practice management systems, one or multiple areas of expertise preferred

• Previous experience with athenaOne’s Clinicals and Collector software preferred 

• Previous experience with Epic

• Previous experience with Revenue Cycle Management and Physician Office Billing preferred 

• Demonstrated experience in development and editing instructional material

• Knowledgeable about extended medical terminology 

• Must demonstrate excellent communication, organizational, and time management skills

• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines

• Ability to work in a very fast-paced and changing work environment

• Must comply with HIPAA rules and regulations

The salary range for this role is $56,000.00 to $70,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% based on performance in the role. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.