RCS System Administrator

Job Description

The Opportunity

Homecare Homebase is searching for a Client Success System Administrator Billing Analyst who will support the HCHB Revenue Cycle Management Operations Team and customers through payor setup management, claims management, and rejected claims management.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Success System Administrator Billing Analyst, you will play an essential role in ensuring the long-term success of HCHB Revenue Cycle Management Customers through intentional, regular conversations and reporting.

You will be responsible for:

• Meeting or exceeding established productivity and quality standards
• Performing weekly system administration billing analyst calls with each branch location of assigned customers
• Escalate revenue cycle aging issues to customer's Executive Leadership team (should weekly calls not produce needed results)
• Assist customer in working down their unbilled items, thereby having a deep understanding of scheduling, orders management and medical records management within Homecare Homebase
• Understand the client's needs and engagement goals and strategy around managing their Accounts Receivable and financial data
• Prepare and present analytical reports on a monthly basis to customer's executive leadership team, reporting net collection rates, billing statistics, and MEC reporting metrics
• Utilize product knowledge to offer solutions to internal billing team when claim rejections occur and to manage payor setup, payor contracts, and payor rates
• Maintain a deep understanding of financial processes, including eligibility/authorization, billing/collections, clearinghouse engagement, EDI standards, and cash posting
• Communicate claim rejection patterns to Director of Revenue Cycle Management
• Exhibit analytical, critical-thinking skills to achieve a return on investment for revenue cycle customer
• Assist with Revenue Cycle Management proposals if needed
• Creating documentation for our knowledge base
• Exemplifying CARES core values to promote a positive work environment and adherence to core values

What We're Looking For

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Client Success System Administrator supports this mission by understanding the customer's needs and goals and providing solutions within the system as it exists today.

We are seeking:

• Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
• Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
• Quick learners with strong problem solving and creative, analytical thinking abilities
• Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product specifically around financial systems and financial management
• Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
• Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
• Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals

Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.

A CEO who cares. CEO April Anthony has made it her mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization - from Intake to Discharge - to achieve transformative results.

Sound like a good fit? Please take a moment to apply for this position.