R&D and Operations Associate

Summary:

The R&D and Operations Associate is responsible for supporting R&D, Operations, Manufacturing, Field Support and related teams at Hyperfine’s Guilford, CT site. The individual in this role aids in a variety of operational and administrative tasks to support department goals, as well as liaising with cross-functional teams to enable collaboration and efficiency.

Responsibilities:

R&D, Operations, Manufacturing, and Field Support

• Ensure timely and accurate expense reporting for the site and/or applicable teams; including receipt collection, corporate credit card expense reconciliations, and report submissions
• Aid in inventory management and procurement of lab/office supplies
• Provide domestic and international shipping support for cross-functional teams
• Support customer calls by logging basic data (e.g., contacts, name of site) and routing inquiries or information to the appropriate teams
• Conduct data entry, generate reports from multiple sources (e.g., Salesforce), and prepare related documents or presentations for applicable teams
• Process, track, and run reports on service training certifications, service RMAs, and related metrics
• Assist with logistics in maintaining part spares such as keys, power cords, etc in support of Field and Customer Success teams
• Provide project support or coordination for Engineering and Operation teams
• Assist in practical process improvement efforts to increase efficiency and cost savings

Guilford, CT Site Support

• Support facilities and liaise with 4Catalyzer counterparts with space planning, conference room scheduling, event planning, catering, etc.
• Serve as a site contact for visitors, organizational initiatives, etc.
• Partner with Legal and People Ops to support Health & Safety programs and related site initiatives

Knowledge & Skill:

• Strong interpersonal and communication skills (written/oral)
• Ability to handle, consolidate, and report on large amounts of data
• Ability to maintain and manage confidential information
• Ability to manage multiple tasks, projects, and stakeholders simultaneously
• Excellent problem solving skills and solution-oriented approach
• Ability to adapt to changing business needs and priorities
• Ability to operate effectively in a hybrid culture (onsite/virtual)
• Proficient in Google Suite and MS Office Suite applications
• Ability to learn and operate new software technologies

EDUCATION/EXPERIENCE REQUIRED: 

• High school diploma (or equivalent)
• Minimum 4+ years of related experience supporting a site and/or cross-functional teams)
• Experience with data entry and reporting (e.g., MS Excel, Google Sheets)
• Ability to travel up to 5% of the time (locally)
• Ability to use a variety of office equipment, test equipment and computers