Recent Grad - Client Success

T-REX’S RECENT GRADUATE PROGRAM - CLIENT SUCCESS

Are you a graduating student or recent grad looking to join a company that offers hands-on training and career development? Are you passionate about finance and business and ready to learn at a fast-growing fintech company creating modern data management and technology solutions?

Our recent grad program is designed for bachelor's level candidates looking for hands-on experience and guidance within a collaborative, inclusive environment. You’ll acquire an in-depth understanding of the data management function, the fintech industry, and gain exposure to all of T-REX’s expert teams including Product, Engineering, Data Services, and Sales. 

New to fintech? Not to worry, in your first year at T-REX, you’ll focus on settling into the role, learning the ins and outs of our offering and the inner workings of debt capital markets. Your team lead and senior leadership will help you map your career growth at T-REX, and ensure you have the foundational tools to succeed.

Anticipated Start Date: June 2022

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Why Client Success? 

T-REX is excited to welcome additional Client Success Specialists to our Client Success team. The Client Success Specialist will be responsible for driving superior customer support to clients through operational excellence. The CSS will maximize customer retention, driving user engagement, and facilitating deep and wide T-REX usage for our clients. The CSS will be up-to-date on T-REX products and services and train users and clients appropriately. In this role, you will quickly accumulate knowledge around the complex financing transactions and vehicles and make a substantial impact to improve the integration, execution and drive greater transparency into the market.

Requirements

What you’ll do: 

The CSS’s primary goal is to ensure that clients and users receive assistance with the T-REX products or services’ technical, functional, and/or analytical aspects. Functions will include:

• Provide reactive and proactive Client and User support
• Manage incoming user support queries
• Conduct quarterly Client/User proactive outreach
• Manage all proactive Clients/Users updates, including product development plans, product enhancements, new functional roll-outs, and new asset-class coverage 
• Identify internal and external training needs to develop our employees’ skills 
• Develop and run client “certification” courses working closely with Account Executives and Implementation Specialists
• Produce repeatable, scalable, and efficient client training to empower new and existing clients
• Develop, implement and manage Customer Support systems, processes, and procedures
• Drive process improvements internally and externally
• Develop and manage all inbound client communication channels 
• Maintain a deep knowledge of T-REX to collaborate on product QA and engineering improvements and prioritization

This role may be right for you if:

• You’re a recent graduate. 
• You’re curious about Fintech and it’s core functions (Sales, Relationship Management, Product, Data Services or Data Engineering,).
• Experience, education or a prior internship in the financial markets, Structured Finance, Project Finance, or ABS markets is not required, but preferred
• Prior experience or knowledge of business platforms such as Zendesk, Hubspot and Salesforce is not required, but preferred
• Keen interest in helping and mentoring clients and business instincts in identifying potential opportunities
• Strong written and verbal communication skills with the ability to articulate complex solutions in simple terms
• A creative thinker can anticipate barriers to entry, paths to success, and connect the dots. 
• Team player with the ability to work independently, proactively, and drive processes across the team
• A quick learner who will not be afraid to ask detailed questions 
• Driven to know our clients, their business, our product and understand how our product fits into the financial ecosystem
• You love to build genuine connections with the people you work alongside.

T-REX At-A-Glance: 

Introducing the future of alternative finance: T-REX is a fintech software and data management provider designed to accelerate sustainable investment in complex markets across project finance, structured finance, and private credit. 

Gone are the days of tediously populating Excel sheets and endlessly trading emails—T-REX bridges the gap between asset originators and investors, eliminating manual processes and acting as a single source of truth in a deal.

Our platform combines SaaS technology and big data management to deliver a centralized experience for deal modeling, risk analysis, performance tracking, and reporting. We’re filling a critical technology need by digitizing and standardizing data, and automating workflow across the lifecycle of complex deals. 

Join T-REX as we unlock liquidity across alternative financial markets, responsibly and sustainably with the transformative power of fintech.

Why Work at T-REX?

Here at T-REX, we believe in engineering smarter technology to serve our clients, partners, and the planet. Our team members have varied backgrounds and expertise, ranging from structured finance to data science, and beyond. We’re united by our entrepreneurial spirit and fondness for blue dinosaur GIFs. At T-REX, we’re happy to provide a flexible, hybrid work schedule, fully subsidized health care premiums, paid family leave, commuter benefits, continued education stipends, and corporate retreats. We enjoy getting together for book club, fantasy football, and weekly happy hours. We have quite a good thing going…the only thing we’re missing? You!

T-REX People Hiring People:

At T-REX, we are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. We are proud of our diversity and strive to reflect the society we are a part of. T-REX is a team of people who love to put in good work and build genuine relationships.