Receptionist

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is the second fastest-growing insurance broker in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Position Overview

The Receptionist at World Insurance Associates is responsible for managing calls coming into the main phone line, receiving, and distributing mail, as well as additional administrative duties to support the office.

Essential Duties and Responsibilities

• First line of contact to receive and distribute a high volume of calls coming into phone line
• Distribute faxes via the agency management system
• Responsible for keeping inventory of all office supplies and placing approved orders for replenishment as needed
• Performs all other general administrative related duties as assigned
• Responsible for receiving, processing and distribution of physical and electronic mail as needed
• Assist in any processing for Commercial Lines and Personal Lines departments

Qualifications

• Work experience with customer service responsibilities
• Computer savvy and proficient in MS Office including Power Points, Word, Excel, Outlook, Adobe.
• Excellent verbal communication skills
• Ability to multi-task in a fast paced and deadline driven environment
• Must be able to maintain professionalism and a positive service attitude
• Can handle sensitive information with the highest degree of integrity and confidentiality
• Strong attention to detail and excellent organizational skills required
• Exceptional customer service skills, over the phone and in person, with our customers and internal departments
• Sense of urgency and problem-solving skills