Receptionist

We have an opportunity to join the Alliance as the Receptionist in the Facilities and Administrative Services Department. 

 WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Administrative Services Manager, you will:

• Perform highly visible greeting and communication functions for employees, members, providers and visitors, routes calls, and trains other staff in reception functions
• Provide administrative and clerical support related to Facilities and Administrative Services Department activities
• Maintain Reception procedures manual and a variety of logs and calendars

ABOUT THE TEAM

• Our Mission: To create, support and maintain the Alliance physical environment and to provide the highest quality site services to our stakeholders which includes staff, members, and tenants.
• ​​​​​Our Vision:
  • Adapt with the changing needs of the Alliance
  • Provide cross functional collaboration with our Alliance colleagues
  • Seek ways to continuously improve our operations
  • Consistently provide quality customer service that meets or exceeds expectations
  • Proactive management of the Alliance's physical assets and the environment
• Our Values:
  • To treat our customers with courtesy, dignity, and respect
  • To be honest and have integrity
  • To be accountable for our actions and be good stewards of our staff and resources
  • To create, promote and maintain a safe and healthy work environment
  • Strive for excellence in facilities, environmental and safety management

THE IDEAL CANDIDATE 

We are looking for an exceptional candidate to join our Administrative Services team. Our ideal candidate will possess a customer service mindset to greet and direct visitors and callers to meet their needs. Being able to understand members needs with a helpful spirit and great efficiency will help you thrive in this role. You must be able to communicate effectively in both English and Spanish to optimize the experience of our members. Your willingness to adapt and grow within this role will bring you much success.

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here.

• Knowledge of:
• Bilingual English/Spanish
• General administrative procedures and standard business office practices and equipment
• Customer service
• Utilization of multi-line telephone systems
• Windows based PC systems, Microsoft Word, Outlook, and Excel
• Ability to:
  • Respond to callers and visitors in a courteous, professional manner
  • Perform multiple tasks within allocated timeframes
  • Interpret, explain and apply processes, policies and procedures
  • Create forms, documents and correspondence
• Education and Experience:
  • High school diploma or equivalent
  • Minimum two years of experience performing general clerical and reception duties (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

OTHER DETAILS

• While this position is connected to one of our Alliance offices, we are in hybrid remote/in-office work environment right now and we anticipate that the interview process will take place remotely.
• Our Alliance office locations have officially re-opened as of May 2, 2022 and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.
• Based on the nature of work, this position may require onsite presence, which is dependent on business need. Details about this can be reviewed during the interview process.

COVID-19 Vaccine Requirement: This position requires staff to be fully vaccinated and boosted upon their start date as a condition of employment. Proof of vaccination must be submitted at time of hire. Fully vaccinated is defined as receipt of the second dose in a 2-dose series (ex: Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (ex: Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose.