Receptionist/ Front of House

Job Description:

Receptionist/Front of House

Bupa Health Centre Southend - 13 Clarence Rd, Southend-on-Sea SS1 1AN

Salary £25,250 per annum Pro rata

Part-Time – Thursdays & Fridays

8am - 4:30pm

Permanent role - 16 hours a week

We make health happen

At Bupa, you’ll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further.

As the Receptionist/Front of House no day is the same in this fast-paced, busy and varied role. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service (adults and children) even under challenging circumstances.

You’ll help us make health happen by:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
• Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stocks and order goods when required.
• Process invoices/delivery notes as per Bupa policy
• Play an active part in ensuring well-presented facilities

Key Skills / Qualifications needed for this role:

• Administrative experience in a healthcare environment
• Customer service experience and highly customer focussed.
• Ability to prioritise workload and ability to separate the urgent from the important.
• Excellent interpersonal, written and verbal communication skills.
• Excellent organisation and time management skills.
• Good attention to details
• Excellent team working skills and able to work collaboratively.
• Adaptable to change
• Pro-active and a willingness to learn

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Part time

Job Area:

Administration

Locations:

South East Region