Receptionist / Office Administrator

Join our dynamic team as a Receptionist/Office Administrator, where you'll be the friendly face and welcoming voice that sets the tone for our organization. If you thrive in a fast-paced environment, excel at multitasking, and enjoy providing exceptional customer service, we want to hear from you! As our Receptionist/Office Administrator, you'll play a pivotal role in creating positive first impressions and ensuring smooth operations. Come be a part of our welcoming and collaborative workplace!

Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.

Our Home: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more! 

Our Culture: Why do our employees love working here? 

• Pay incentives including Commissions & Bonuses 

• Company-branded clothing and accessories 

• Consistent employee recognition and appreciation

• Company-sponsored events and volunteer opportunities 

Schedule: 8-hour shift, Monday to Friday, 8AM - 5PM
Location: Fully In-Office
Starting Pay:  

• $20 - $25

General Summary: 

The Office Administrator offers administrative and clerical support for the Company’s office, and acts as an on-site liaison for the Human Resources Department.

Essential Duties:

• Greet, welcome, and direct guests as soon as they arrive at the office, ensuring all employees, vendors, and guests are welcomed with a positive demeanor

• Greets visitors who do not have office access in the lobby of the building in order to welcome them to the office for interviews and meetings 

• Ensure the office is fully stocked with office, kitchen, and bathroom supplies.

• Reorders employee appreciation supplies & Company-branded items

• Ensure the tidiness and safety of the office is maintained at all times 

• Daily restocking of coffee, snacks, and office supplies as needed 

• Manages relationships with office vendors to ensure maintenance and housekeeping functions are scheduled and carried out as appropriate; acts as the main point of contact for third party vendors that provide services to the office 

• Answers, screens, and directs phone calls to staff; takes messages and relays them as appropriate 

• Daily mail pick-ups from the two on-site mail locations 

• Receives mail, documents, packages, and courier deliveries and delivers or distributes items to the appropriate in-office departments to determine disposition and needed actions 

• Scans and stores mail for applicable in-office departments

• Helps to coordinate events, cater lunches, and prepare the office for meetings/events as requested 

• Provides clerical support to the Human Resources Department

• Opens and delegates personnel-related mail and packages for the Human Resources Department 

• Oversees the completion of applications for parking transponders and office access cards; acts as a liaison between property management and the Company for communication regarding such items 

• Ensures that workstations are set up and prepared for newly hired in-office staff 

• Acts a liaison for in-office staff and the Human Resources Department, directly sensitive personnel matters to the appropriate party in the HR Department 

• Reports safety concerns regarding the integrity of the office to the Human Resources Manager and assists in addressing them

• Assists the Human Resources Manager with employee recognition, engagement, and appreciation efforts

• Assists with Human Resources related functions and projects as assigned

• Maintains the strictest confidentiality of personnel-related information

• Follow all policies and procedures for the department and Company

• Maintain compliance with the Company's Attendance and Punctuality expectations

• Maintain compliance with established timekeeping policies which includes accurate recording of hours worked, working only pre-approved Overtime, and requesting Unpaid or Paid Time Off in accordance with Company Policy

• Establish and maintain an understanding of how to utilize the Company's timekeeping software, ensuring that additional training is requested as needed. 

Other Responsibilities: 

• Continuously improve through feedback 

• Attend training and department meetings 

• Other duties as assigned 

Job Specifications: (Knowledge, skills, abilities and experience normally required for competent performance) 

Knowledge and Experience 

• High School Diploma or GED required

• Minimum 2 years of relevant office experience preferred

Skills and Abilities:

• Proven work experience as a Receptionist, Front Office Representative or similar role 

• Proficiency in Microsoft Office Suite 

• Hands-on experience with office equipment (e.g. fax machines and printers) 

• Professional attitude and appearance 

• Solid written and verbal communication skills 

• Ability to be resourceful and proactive when issues arise 

• Excellent organizational skills 

• Multitasking and time-management skills, with the ability to prioritize tasks 

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.