Recertification Specialist (Garfield Commons)

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required.
• May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Gather appropriate documents by program type for residency approval submission to the appropriate person or third-party vendor for review and approval.
• Remain up to date with federal, state, or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Proficiency with Microsoft Office Suite.
• Excellent customer service skills.
• Outstanding verbal and written communication skills.
• Superb attention to detail.
• Solid organizational and administrative skills.
• Ability to adapt successfully to changing situations and environments. 

Preferred Qualifications

• Associate's degree.
• SHCM certification.
• Certified Occupancy Specialist (COS) certification.
• Certified Professional of Occupancy (CPO) certification.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, or customer service.