Records Specialist, IG

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Records Specialist, IG provides information governance services to the firm. The Specialist adheres to information governance procedures. The Specialist provides quality customer service and ensures all assignments are completed accurately and efficiently and displaying professionalism and teamwork.

Job Responsibilities

• Reviews materials for destruction to ensure appropriate and accurate retention of information.
• Assists users with requests for information or reports from firm information systems.
• Interacts with internal and external clients to answer inquiries regarding firm records and data.
• Performs document review prior to sending materials outside the firm to provide appropriate information while protecting both client and firm interests as well as confidentiality.
• Performs billable review of client materials.
• Updates firm systems to reflect the status of process and information assets.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Demonstrated ability to communicate clearly and effectively, both orally and in writing, with supervisors, Records staff and clients.
• Demonstrated ability to provide client service requiring tact and courtesy.
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements, including appropriate handling of sensitive or confidential information.
• Advanced knowledge of automated records management systems and the ability to manipulate and retrieve data.
• Demonstrated ability to work effectively with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.
• Demonstrated operational knowledge of SQL as well as other specialized governance tools.
• Demonstrated basic knowledge of MS suite of products such as Word, Excel, PowerPoint, Access.
• Ability to safely lift, move and carry boxes without assistance, weighing up to 40 lbs.
• Overtime may be required.

Education

The position requires a High School Diploma or GED.

Experience

The position requires a minimum of three to five (3 to 5) years of increasingly responsible, directly related experience during which knowledge, skills, and abilities applicable to the position were demonstrated.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v
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