Recoveries Analyst

Job Description:

Strategy & Operations Analyst

Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected more than 2 million customers to over $7.5 billion in loans and 1 million credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital Visit www.avant.com for more information.

In your role as an Strategy & Operations Analyst, you will be responsible for the day-to-day support and execution of projects that may span across areas in Strategy & Operations including Product Originations, Customer Service, Servicing, Recoveries. Additionally, core to the responsibility of each member of the Strategy & Operations team is to continually challenge the status quo to ensure optimization of all processes that support the full customer lifecycle - your work will have a direct impact on the bottom line of the business. 

Please Note: This position is not considered remote eligible and we are not accepting applicants outside of the Chicago market. 

What you do at Avant:

• Manage initiatives that focus on process optimization and efficiency

• Own end-to-end execution from identification and initial assessment through to recommendation and implementation

• Coordinate with department leaders and business stakeholders to better understand objectives and ensure that operational processes align with product and business goals

• Oversee the execution and ongoing management of strategic deliverables set forth by Leadership 

• Build/maintain operational dashboards and reporting suite to track, manage, and provide valuable insights on metrics and KPIs

• Create and deliver executive level reporting, including monthly and quarterly updates

• Primary focus on Collections and Recovery strategy execution and process optimization

• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices

• Ensures project completion, special assignments, and other ad hoc activities as required

• Ensures the Operations Team is in compliance with all regulatory policies and procedures

• Utilize SQL, R, Python for the purpose of data querying, monitoring and data visualization 

• Execute debt sales, contact strategy, settlements and collections/recovery projects in a timely manner and make policy adjustments, provide strategy recommendations with the ultimate goal of optimizing risk

• Interact with vendors in the identification, tracking and resolution of issues and concerns

• Serve as the point of contact for debt sales and settlement strategies.

Why you are a fit for Avant:

• BA/BS degree in Fields such as Computer Science, Economics, Statistics, Engineering, Operations Research, Business Finance, Information Management or Mathematics

• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Entrepreneurial, self-driven, and strong desire to develop new skill sets

• Strong problem-solving, interpersonal, and communication skills 

• Advanced proficiency in MS Excel and PowerPoint and/or corresponding Google applications 

• Strong experience using SQL and understanding of Python/R/Tableau to analyze and solve business problems

• Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency

• Must be highly organized and able to work in a fast-paced environment managing multiple projects and possess strong interpersonal, organizational, and analytic skills

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

Some of our benefits include:

• Choice of great Medical, Dental, and Vision Insurance Plan options

• 401(k) Match

• Unlimited Paid Time Off

• Flexible Work Environment

• Generous Paid Parental Leave

• Lunch Allowance (Fooda) and In-office Snacks

• WFH Stipends for our Remote Employees

• Access to LinkedIn Learning for Professional Development

• No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)

• Summer Fridays

• Fun In-Office and Virtual Social Events

• And who doesn’t love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you’re fully vaccinated upon your start date or before working in or visiting our Chicago office. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.