Recovery Coach Professional - Part-Time

You are enthusiastic, reliable, and compassionate. You pride yourself on providing person-centered, recovery-oriented services with a high level of excellence. You are comfortable working on teams with varying backgrounds, and you recognize the importance of collaboration to deliver the best possible care to our patients. You have experience serving people living with opioid use disorder. You persist in achieving objectives, have exceptional attention to detail, and are able to identify and set priorities. You believe you can add to the success of a company and seek a work family to join for the long term.

If this is you, consider joining our progressive, dynamic, and innovative team of professionals. We are a group deeply devoted to democratizing access to opioid use disorder treatment so individuals can quickly start life saving care and regain control of their lives.

We are looking for Part-Time Recovery Coach Professionals (RCP) to work 20 hours per week providing opioid use disorder care coordination, including peer led support groups, one-on-one recovery coaching sessions to patients offered via telehealth. This position is hourly and 100% remote and will report to the Recovery Coach Professional Manager.

Hours may fall on evenings and weekends for coverage. 

You can expect to: 

• Provide recovery coaching primarily to patients struggling with opioid use disorder in 100% telehealth settings.
• Facilitate peer-led support groups several times a week offering support, hope, strength and experience to people struggling with OUD. 
• Assist in care coordination between patients, Bicycle Health providers, patients’ primary care providers and other specialty mental health services to facilitate effective patient-centered, team-based care.
• Address patients' concerns particularly during early treatment and periods of instability, track treatment response, and answer questions related to the treatment process.
• Teach, model, and encourage self-advocacy and empowerment for all patients. 
• Research and facilitate referrals to community services and additional treatment programs based on patient need.
• Deliver recovery supports utilizing best practices of recovery coaching to help patients with recovery.
• Connect patients to a larger community of care.
• Follow up recovery coaching with patients as requested.
• Engage in recovery planning with patients.
• Serve as a recovery ambassador.
• Systematically track recovery coaching response, outreach efforts, and outcomes.
• Participate in huddles with providers, social work, and other members of the care team.
• Participate in ongoing recovery coach training, education and performance support.
• Document all care coordination and patient encounters in the EMR and provide timely updates to multi-disciplinary team members.
• Master our technology suite including but not limited to FreshWorks, Slack, G-suite, Zoom, and our Electronic Medical Record System Athena, in order to interact with team members and complete daily work.

Skills/Experience we’re looking for:

• Certification via CCAR (Connecticut Community for Addiction Recovery) Recovery Coach Academy (RCA) certification (or equivalent), or a willingness to obtain within 3 months of hire.
• Experience with the addiction recovery process.
• Understanding of Medication for Opioid Use Disorder (MOUD) and practices.
• Familiarity with support services, resources and recovery community.
• Capable of building an effective coach-client relationship.
• Demonstrated skill in actively listening, asking good questions, awareness of self and treating people as resources.
• Understanding of and ability to maintain appropriate boundaries.
• Availability to work different shifts as necessary.
• Cross-cultural skills, and experience with culturally diverse populations.
• Exceptional computer skills including data entry and tracking.
• Strong customer service ethic essential.

Preferred Qualities we’re looking for:

• Personal experience with addiction in family member(s) or loved one(s) and/or 2 years of lived continuous recovery experience from any Substance Use Disorder (SUD).
• Bilingual English/Spanish.

Compensation and Benefits:

• Talented and fun coworkers who are passionate about addiction treatment.
• Opportunity to make a difference in patients’ lives, and gain experience working in healthcare.

This is a part-time (20 hrs per week) remote position.

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