Recruiter

Hi, I'm Symone, Recruiting Manager at Customer.io!

We're looking for a Recruiter to help us continue to grow our team. Over the next year, we're looking to expand our globally distributed fully-remote team into new areas of expertise, new timezones, and new challenges.

As a Recruiter at Customer.io, you are one of the first people our future team members encounter. You're putting a face to our company, and making a memorable first impression through a great candidate experience. By fostering an inclusive hiring plan, building a diverse pipeline for future openings, and guiding our team through the hiring process; You'll be growing our company and enabling each team member's success.

Customer.io is a remote-first, globally distributed company. Our team of 136 is located across 29 countries. This means you'll also be recruiting and hiring people all over the world through synchronous and asynchronous communication. We put a strong emphasis on effective communication skills, project management, and creative thinkers. In other words - you are vital to growing Customer.io's culture and values while building a successful team.

• Own the full-cycle recruiting process from identifying talent needs through onboarding, utilizing various tools and apps to make data-driven hiring decisions, and to provide insights to hiring managers and our people team.
• Guide our hiring teams through the recruiting process, ensuring best practices are being followed by developing robust sourcing plans with hiring managers, coaching interviewing teams, and communicating in an empathetic way with all candidates.
• Coordinate a smooth transition from offer to onboarding. Ensuring new team members have what they need to succeed, helping them acclimate to their new role, and setting the whole team up for a smooth process.
• Execute on the hiring plan and recommend adjustments as needed.
• Continuously develop a strong, diverse pipeline by sourcing passive candidates and building relationships for current and future roles.
• Participate in our Diversity, Equity, and Inclusion work, and use this lens to drive improvements to our recruiting, hiring, and onboarding practices.

• Sourced candidates from all over the world and all different timezones.
• Hired for roles like: Customer Success Manager, Account Executive, Data Analyst
• Have an understanding of commonly used technologies to effectively run screening calls and evaluate resumes
• Has a network of recruiting firms they've been successful working with.
• Available to collaborate with US Pacific Timezone for at least 4 hours each day.

Ideally, but not required, you...

• Have experience building a collaborative team, not only hiring individuals.
• Have published blogs or articles about your approach to hiring and onboarding.
• Have experience in SaaS or similar startup.

Our mission at Customer.io is to power automated communication that people like to receive. Today over 3,500 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $80,000 - $85,000 USD depending on experience and subject to local market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we recommend 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 12 weeks paid parental leave - for birth, adoption, or foster care
• 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
• Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environment
• Learning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
• Company retreats twice a year - we are planning for our Spring 2022 retreat to be in Athens, Greece!
• Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

Apply at the link below by 9am PT on January 3rd and tell us why you're interested in the position! In your cover letter, be sure to tell us your favorite movie and why. There is no advantage to applying early so put your best foot forward. We plan to respond to all applicants by January 10th with a status update about your application.

Here's what you can expect from our hiring process:

1. 30 minute video call with Natalie, Technical Recruiter
2. 45 minute video call with me (Symone - your future manager!)
3. Take Home Assignment + 45 minute video call with two potential team members
4. Final Interview with Sonja, VP of Operations