Recruiting Coordinator

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 200+ employees based throughout the US, Greece, and India. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

The Role:

As our first Recruiting Coordinator, you will play a crucial role in managing the logistics for our US roles. You are someone that thrives working in a fast-paced, high-expectations role focused on reaching out to candidates, scheduling interviews, and supporting the candidate throughout the interview process. Being a self-starter who has a knack for managing calendars and collaborating with the Recruiting team to make a great experience for the candidates and business.

What you’ll do:

• Provide a welcoming candidate experience from start to finish with each candidate whether in person or virtual
• You will schedule phone and video interviews for candidates 
• Build, maintain, and update our ATS and recruiting processes with the Recruiting team
• Proactively find opportunities to improve our processes, the tools we use, and our relationships with hiring partners
• Maintain data integrity within Greenhouse
• Partner with recruiters and hiring managers to manage candidate pipelines and maintain all job postings

What you'll have:

• 2 + years in a recruiting coordinator position or similar
• Excellent verbal and written communication with the ability to interact effectively with team members, hiring managers, and candidates
• Proven to be a self-starter that has the ability to troubleshoot and resolve roadblocks as they occur 
• The ability to understand and adapt to rapidly changing priorities
• Integrity in handling confidential and sensitive information
• Work experience, preferably in a scheduling or administrative capacity
• Proficiency in Greenhouse, GSuite, and Goodtime (preferred)

About Aisera:

 - Fun place to work

 - Demanding job

 - Great team

 - Great opportunity 

Aisera Benefits

 - Medical, dental, and vision benefits

 - Holidays and flexible PTO

 - Paid family leave

 - 401(k) plan

 - Stock Options

 - Employment Assistance Program