Recruiting Coordinator

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 200+ employees based throughout the US, Greece, and India. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Position Overview: We are seeking a highly organized and detail-oriented Recruiting Coordinator / Interview Scheduler to join our growing Human Resources team. In this role, you will play a pivotal part in ensuring a seamless and efficient interview process for candidates while contributing to the overall success of our recruitment efforts. The ideal candidate will have experience with Google Calendar and the Greenhouse Applicant Tracking System, along with exceptional communication skills and a customer-centric mindset.

Responsibilities:

• Collaborate closely with recruiters, hiring managers, and candidates to schedule interviews, coordinating with multiple stakeholders to ensure a smooth and timely process.
• Manage the interview scheduling process through the Greenhouse Applicant Tracking System, including sending out invitations, reserving meeting rooms, and updating interview statuses.
• Maintain and update candidate records in the applicant tracking system, ensuring accurate and up-to-date information throughout the recruitment lifecycle.
• Act as the main point of contact for candidates throughout the interview process, providing them with all necessary information and support to ensure a positive candidate experience.
• Coordinate travel arrangements for out-of-town candidates, including booking flights, hotels, and transportation as needed.
• Assist in the preparation and distribution of interview materials, including candidate profiles, interview guides, and other relevant documents.
• Collaborate with cross-functional teams to ensure all interview logistics are in place, such as technology setup, equipment, and interview panels.
• Provide timely and relevant communication to candidates, recruiters, and hiring managers regarding interview schedules, changes, and updates.
• Participate in team meetings and provide input on process improvements to enhance the overall efficiency of the recruiting function.

Qualifications:

• Previous experience as a recruiting coordinator, interview scheduler, or in a related administrative role within a fast-paced corporate environment.
• Proficiency with Google Calendar and experience using the Greenhouse Applicant Tracking System (ATS) or similar ATS platforms.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
• Exceptional attention to detail and accuracy in maintaining candidate records and interview schedules.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Ability to work collaboratively in a team-oriented environment, demonstrating flexibility and adaptability.
• Familiarity with recruiting and hiring processes, including a basic understanding of various job roles and interview stages.
• Bachelor's degree or equivalent work experience preferred.

About Aisera:

 - Fun place to work

 - Exciting / Impactful  job

 - Great team

 - Great opportunity 

Aisera Benefits

 - Medical, dental, and vision benefits

 - Holidays and PTO

 - 401(k) plan

Compensation

At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Role

For this role, our current base pay ranges is:

BASE SALARY: $50,000-$75,000

This role may also be eligible for benefits, bonuses, commissions, and equity.