Recruiting Operations Manager

Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re one of YC’s top companies and one of the fastest growing marketplaces ever. We’re laser focused on creating an exceptional software company, team, and place to work. You can read our principles here.

Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of ecommerce; an interactive community where creators can make a living off their passion.

Did we mention we’re high growth? In January 2021, Whatnot had 10 ambitious employees. Today, the Whatnot team is 300+ employees and will exceed 350 by year end. We’re hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.

The ecommerce experience has been static for 20+ years and is one of the largest opportunities for disruption in the startup space today. Livestream shopping is a $170B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!

• Manage a team of recruiting coordinators. You will set the pace for and drive your team to successfully juggle scheduling alongside project opportunities.
• Lead management of Recruiting systems, including data integrity, making system changes, troubleshooting and auditing to ensure information accuracy & integrity
• Drive process improvement initiatives across the Recruiting team to create automation, identify risks with current processes, and partner internally to execute changes
• Collaborate with recruiters and hiring teams to identify, design, and deliver reports and analytics for insight into job funnel problems, identifying trends, and decision-making
• Support the recruiting team’s enablement by facilitating trainings, creating and maintaining documentation, and fielding ad hoc questions.
• Develop relationships with the recruiting team to communicate important updates and proactively address issues that may arise in scheduling.
• Iterate on candidate feedback. You'll constantly smooth rough edges in the hiring process by iterating on feedback from candidates or other signals.

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• You are a leader and a builder at heart. You bring at least one year of experience leading recruiting coordinators, and you get energy from building foundational processes and principles. You are experienced in giving direct feedback and helping to grow and empower a team. You set strategy, you lean in and get into the weeds and you inspire your team to do their best work.
• You have at least one year of experience in Recruiting Operations in a growing company. You enjoy the challenges of building programs to empower our hiring teams to provide the best possible candidate experience. Huge plus if you’ve been a Recruiting Coordinator in a startup! 
• You are exceptionally well organized. You can systematically balance numerous priorities at once. You have an eye towards efficiency and making processes better.
• You balance your time well. You hold yourself accountable and follow through on your work with little supervision.
• You provide an incredible candidate experience. You don't sweat the small stuff but keep the big picture in mind. You know that a job search is a challenging task and we take pride in providing a more human experience for everyone that interacts with Whatnot during the hiring process.
• You have experience with Greenhouse and other Recruiting tools like Gem, CultureAmp, TalentWall, etc. If you’ve not used these tools, you should feel comfortable researching them and pushing buttons to see what happens.
• You are resourceful. You're willing to find the answers to questions but ask for help when needed.
• You are persistently helpful. You are an unstoppably helpful member of our People team, to both the hiring managers and candidates.

• Competitive base salary and stock options
• Unlimited Vacation Policy and No Meeting Holidays
• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
  • Dental and Vision sponsored 100% by Whatnot for employees and dependents
• Work From Home Support
  • Laptop provided by Whatnot and home office setup allowance
  • $450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working space
• Up to $500 monthly to spend within Whatnot App
• Care benefits
  • $1,350 quarterly allowance on food
  • $1,500 quarterly allowance for wellness
  • Paid Parental Leave
  • $20,000 for family planning, such as adoption or fertility expenses
  • During the COVID-19 Pandemic, Whatnot provides a $20,000 annual allowance towards Nannies, Daycare, and Caregiving support

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.