Regional Administration

Pay Range: $22.75 - $38.66 Per Hour

Primary Location: USA-ID-Boise-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Global Customer Organization (GCO) is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT. They partner closely with our customers to provide a comprehensive portfolio of products, services, software, and expertise, to help them manage yield throughout their fabrication process-from research and development to final volume production.

Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. This diverse and dynamic team partners with KLA's service organization and factory divisions to help ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

Responsibilities

This position is located in: Boise, ID

• Looking for an experienced professional Administrative Assistant with the ability to resolve a wide range of issues in practical ways with minimal assistance. Our ideal candidate would have expertise in the following areas of responsibility.
• CRM / SAP Data base management including updating and maintaining customer service records.
• Direct interfacing with our valued customers to assist with providing service quotes, customer invoicing and billing.
• Collaborating with local service management, applications engineers, customer support engineers and admins in other field offices assisting with day to day service operations.
• Running / Providing / Analyzing reports necessary for service operations
• General Office Assistance - Logistics shipments, office supplies
• Ability to run multiple projects with a high level of accuracy in a fast-paced environment with frequent interruptions.
• Ability to assemble and analyze customer data and provide reports utilizing a proficiency in SAP/CRM and Excel.
• Ability to collaborate with a diverse group of service engineers, managers, sales and other admins.
• Excellent customer interpersonal skills
• Friendly, outgoing and a positive attitude
• Willingness to tackle new tasks.
• Ability to multitask and prioritize.

KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

Minimum Qualifications

Bachelor's Degree in a business related field plus 3 years of industry related experience is preferred.

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.