Regional IT Manager

Role Details
Contract Duration: Permanent
Training Schedule: To be determined
Production Schedule: To be determined
Work Type and Location: Onsite, San Pedro Sula or Tegucigalpa
Expected Start Date: October 10, 2024
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day and thrive

About The Role

Looking for your next step in your IT career? PartnerHero is looking for a talented IT Manager. The Regional IT Manager is responsible for managing PartnerHero’s IT program within the scope of a particular worldwide region. This role is responsible for ensuring the day-to-day success of IT operations in this region, including management of IT staff, and will report to the Global IT Manager..

What you'll do...

• Managing, coaching, and developing the IT support associates in a specific PartnerHero region (Americas)
• Coordinating IT training programs and workshops for new and existing IT support associates
• Managing hardware purchasing, asset management, configuration & support workload applicable to a specific PartnerHero region
• Maintaining a high quality of service by integrating and enforcing global IT policies within your region
• Managing the network environment for offices in a specific PartnerHero region, including network planning, hardware purchase/install/maintenance, troubleshooting, and incident response, and ensuring that the network environment meets PartnerHero’s security standards
• Performing systems administration for various cloud platforms (e.g. Google Workspace, Slack, Zoom) including configuration changes, maintenance, access management, device management, license management, and general platform management
• Communicating IT-related knowledge, issues, changes, and incidents to multi-departmental personnel in your particular region
• Planning, documenting, and executing IT changes within PartnerHero’s change management infrastructure for hardware, software, and cloud platforms
• Maintaining IT operating procedures, platform knowledge, and troubleshooting documentation in PartnerHero’s Confluence wiki
• Working with the information security department to implement security policy requirements and controls throughout various PartnerHero platforms
• Supporting all IT associates with advanced troubleshooting when needed

What we expect from you:

• Strong English proficiency, spoken and written
• 2+ years of experience building and running multi-site IT operations as a proven leader
• A firm grasp on IT program methodology, infrastructure, operations, and helpdesk best practices, with a focus on cloud platforms (e.g. Google Workspace, Slack, Zoom, etc.)
• Extensive working knowledge of computer hardware/software support and remote endpoint management, security implementation, network and systems administration, and IT asset management
• Significant experience in IT project identification, planning, execution, and completion
• Successful track record in establishing IT operational change management processes and business continuity planning
• Experience establishing and maintaining a multi-region IT hardware procurement strategy
• Ability to manage, guide and inspire a globally-distributed team of IT professionals across multiple time zones worldwide
• Willingness to partner with information security teams to establish security controls and uphold company policies across IT operations

What you will get in return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture is at our core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].