Regional Manager

The TableRock Residential Experience

Regional Manager

In real estate, like many industries, local market experience matters. Since 2004, the combined background of TableRock Residential's executive team includes direct oversight of over 8,600 units across 5 states (Idaho, Washington, Montana, Oregon, Colorado).  Leveraging our deep understanding of the area and an extensive local network of brokers, on-site employees, and vendors, TableRock provides the highest level of service to clients, residents, and associates. TableRock Residential has emerged as the leader in the management of multifamily housing in Idaho. Although a relatively new organization, the underpinning for its explosive growth is based on decades of experience and relationship building by its founders.

Our Team is our Greatest Asset

We are looking for a multi-family superstar to join our team. The Regional Manager has full responsibility for maximizing the long-term operating performance of their portfolio of communities. Effective personnel management and development, a thorough understanding of the competitive market, high standards for customer service, and a thorough understanding financial management of multi-family communities are key to successful management of the portfolio.

We Don’t Just Say We Value Our Team, We Prove It!

• Competitive pay with plenty of room to grow with us.
• Great opportunities for advancement
• Excellent benefits, including comprehensive health care, 401(k) with company match.
• Paid vacation sick and holidays
• Upscale and Professional work environment
• Culture that respects work-life balance
• Fun group of people in a real team atmosphere

Attributes of a Strong Candidate:

• Four-year college degree in business or related field is preferred.
• Three to five years of multi-site, multi-family operational experience, preferably with a portfolio of communities that contains a mix of residential community types.
• Experience in managing a large group of associates.
• Knowledge of the Boise Market helpful, but not required.
• Analytical skills; must have demonstrated strong problem solving and quantitative abilities.
• Financial acumen; must be well versed in budget preparation, pro forma project accounting and in tracking performance against pro formas.
• Computer proficiency, including Excel, Microsoft Word, PowerPoint, Internet and e-mail.

Do you think you have what it takes to join the TableRock Residential Team? If so, we look forward to receiving your resume!

Primary Responsibilities

Personnel Management:

• Recruit and retain a team of service-oriented, business-minded community management professionals consistent with standards of being the best in the industry.
• Train and develop a team of Community Managers so that as a company we can promote from within as a rule, not an exception.
• Support and develop the Community Managers in their role of managing associates at the site level and developing a thorough understanding of our business.

Competitive Market Position:

• Develop strong marketing and customer service skills at the community level — this is the key to driving revenues.
• Ensure that all Community Managers fully understand the competitive environments in which they operate.
• Anticipate changes in the market and make appropriate strategic adjustments.
• Ensure that Community Managers are proactive in setting rents and positioning their communities. Review this weekly, taking into account lease expirations, make-ready costs, etc. in order to minimize turnover costs.
• Maintain a thorough understanding of the portfolio’s competitive environment on a submarket-by-submarket basis.

Physical Condition:

• Oversee physical inspections of all areas of the assets in order to evaluate their condition relative to health, safety, risk management, asset preservation, customer service, and company standards.
• Recommend capital improvements relative to these areas.

Operating Standards:

• Inspect what you expect.
• Ensure that all Community Managers are focused on the status of their communities on a 90-day to five-month forward looking basis and against weekly and 30-day goals. This includes understanding the importance of limiting exposure, the implications of lease expirations and turnover in light of market conditions, and the effects of seasonally and other market cycles.
• Conduct regular site visits to ensure that all office and maintenance procedures are being adhered to, including audits of lease and office files, revenue collection procedures, cash and expense control, customer service programs, vendor relations and contracts, service request systems, various local, state, and federal government regulations, make ready standards and preventive maintenance programs.
• Ensure timely and accurate preparation of various weekly, monthly, quarterly, and annual reporting.

Financial Performance:

• Full accountability for the financial performance of the Regional Manager’s portfolio.
• Develop operating budgets for individual communities with the assistance of the regional Vice President and Community Managers consistent with the client’s strategic objectives.
• Review and approve or negotiate and seek approval for all contracts within limits as determined by budget authorization levels.
• Recommend for approval and implement revenue-enhancing capital improvements and capital programs for expense reduction.
• Monitor performance relative to budget using the various weekly, monthly, quarterly, YTD and ad hoc reports available from the site.
• Anticipate and communicate significant departures from budget at least 30 days in advance.
• Refine forecast for individual communities as required client based on YTD and anticipated performance.
• Effectively communicate monthly and quarterly results to Senior Management, other Regional Managers and those specified and directed by upper management.