Regional Manager, Collision

The Role

Tesla Regional Collision Managers are the leaders of our internal collision centers. In this role, you will be responsible for delivering an exceptional customer experience, developing team members, managing day-to-day operations, and expanding our field sites to meet the needs of our rapidly growing customer base.

We are looking for high energy, inspirational leaders that are not bound by the norms of the industry. Tesla expects first principles thinking and a laser focus on accomplishing objectives no matter the obstacle. A successful candidate will come with a wide range of collision, insurance and OEM experience, be a thought leader that puts the customer first, and have the vision to lead a team through 5x growth over the next 2 years. We hire leaders who want to lead a team through a revolutionary and unprecedented part of history here at Tesla, as we transform the way the industry views body repair.

This position can be based in Reno, NV; Bay Area, CA; Bellevue, WA

Responsibilities

• Our Regional Collision Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, strategic direction and financials
• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a world class customer service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall body repair experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity
• People: Our Regional Collision Managers eliminate barriers. We expect you to lead through others and be 100% committed to the success of your team while actively involving yourself in your team members' growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla collision leaders
• Operational excellence: As a Regional Collision Manager, you must understand and own every aspect of your region's performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all your actions and decisions across multiple locations
• Strategic direction: establish the strategy and business plan for the overall performance and growth of your region, evaluate resource needs in different markets and develop new locations, and partner with service to build a cohesive network of cosmetic repair capabilities
• Financials: Regional Collision Managers are expected to understand our business, know their numbers and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable. You will need to leverage your understanding of the financials to justify investments in existing shops and expand our footprint across your region

Requirements

• Ability to travel up to 60% or more if required (based on region)
• Professional experience: Prior leadership experience in a body repair or reconditioning focused industr
• Leadership experience: Experience leading teams remotely and managing a diverse group of roles and responsibilities
• Process / operations experience strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience developing and operating complex processes using lean or other techniques
• Technical acumen is required - you must develop a knowledge of all Tesla products, as well as body repair systems, processes, and procedures

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program