Regional Manager, Supply Chain ICQA

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story . Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Regional Manager, Supply Chain ICQA

Location: Grapevine, TX Innovation Center with travel to sites within the region

Role Description:

As ShipBob's ICQA Regional Manager, you will be responsible for overseeing our inventory control processes in all of our fulfillment centers within a region or subset of North American sites. You will work both with ShipBob owned and operated sites as well as partner run facilities to ensure all inventory control SOPs are being followed, and help manage escalations related to inventory control. This role will report directly to the Director of ICQA in Supply Chain Operations.

What you'll do:

• Collaborate daily with ICQA leadership in each facility to ensure all inventory control practices are understood and followed.
• Manage direct reports in multiple locations(currently 7 sites within the DFW area)
• Assist ICQA site leadership with escalations around inventory research and best practices.
• Work with ICQA Regional Managers to develop new processes and procedures to improve quality of inventory accuracy.
• Travel to sites on a regular basis to ensure inventory quality and customer focus is prioritized and the team is using all tools correctly.
• Conduct weekly calls with site leadership (GM/OM) to review any inventory related challenges or opportunities for improvement.
• Provide feedback to the Supply Chain Operations team on any new processes or tools needed to help improve inventory control.
• Ensure quick and accurate response to Jira tickets raised by the Merchant Care team, coordinating with operations teams where necessary. Coach Merchant Care team if any tickets that do not align with our processes are raised.
• Teach sites to identify problematic processes or SOP issues to keep lost inventory credits to a minimum
• Ensure each site keeps inventory shrinkage to a minimum.
• Ensure research for missing inventory is completed within 24 hours.
• Help setup foundational ICQA practices at new ShipBob locations
• Implement ICQA training in new and existing sites.
• Hold sites and associates accountable and escalate issues to appropriate operational leaders.
• Additional duties and responsibilities as necessary.

What you'll bring to the table:

• 3-5 years of experience in ICQA or customer support leadership.
• Established track record of taking ownership and driving results, especially in situations where you are not physically present.
• High degree of curiosity, problem solving, and initiative.
• Excellent written and verbal communication.
• Ability to pivot when initial plans are not succeeding.
• Basic understanding of Lean and Six Sigma.

Classification: Salaried/Exempt

Reports to: Director, Supply Chain ICQA

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave and Paid Emergency Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Competitive Salary, Performance Bonus & Equity
• Variety of voluntary benefits, such as, short term disability
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $61,583 - $102,638.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we're looking to bring on board people who embody our core values:

• Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble . We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution.
• Be Safety Minded. It's not just talk; it's the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.

As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.