Regional Operations Director

As the Regional Operations Director, you are responsible for supporting the Region and Field Management team to ensure company standards, procedures, and goals are met. This is inclusive of meeting financial targets. This Leader will achieve a superior level of service as expected by the company's customers.

At the direction of the VP, you will assist with coordinating region functions to include, but are not limited to, all-region financial and performance reporting and analytics, auditing and streamlining processes, and reporting any activity that is not in sync with the goals of the division. This is essential to ensure we are consistently improving and achieving operational excellence.

This position aims to support the VP and Regional Managers in achieving operational goals and uniformity by traveling to accounts, identifying opportunities, and putting corrective practices in place. You will also be responsible for running point for the start-ups of new locations and partnering with the VP in developing best practices as it relates to building successful locations, regions, and the overall division.

ESSENTIAL JOB FUNCTIONS:

• Conducts ride behinds and evaluations of contractors to determine skill levels and development opportunities
• Conducts site audits and evaluations of field staff to determine skill levels.
• Meets or exceeds the WERNER FINAL MILE & Client Service requirements
• Monitors weekly settlements to ensure contractors' goals are being achieved
• Partners with Regional Team on special projects to streamline operational processes
• Provides operational training of Field Management personnel during account start-ups, and on an ongoing basis as needed
• Recruits new independent contractors by monitoring Location Site Manager pipelines, reviewing IC inquiries, and ensuring Location Managers receive adequate coaching on WERNER FINAL MILE recruiting best practices
• Supports daily operations with emphasis on client expectations and operational objectives
• Supports the Field Management team with tools to coach and certify independent contractors
• Supports the overall success of WERNER FINAL MILE in all regions and ventures.
• Travels to underperforming accounts and identifies and corrects deficient performance
• Oversight of 50-55 26-foot trucks

EDUCATION AND EXPERIENCE:

• 10 years in Four-wall inventory
• 5 Years supporting 3rd party (3PL) appliance White Glove in-home delivery via independent delivery contractors and employee 2-person teams.
• Ability to multi-task and provide thorough follow-up
• Knowledge of Microsoft Office
• Bachelor's degree and 3 plus years of experience or equivalent combination of education and experience
• Excellent organizational and time management skills
• Knowledge of and the ability to run all day-to-day operations to fill in for a Location / Site Manager.
• Knowledge of DOT regulations
• Knowledge of monitoring weekly reports to ensure financial objectives are being met through proper invoicing
• Possess effective written and verbal communication
• Up to 50% travel as needed for region growth and coverage
• Valid Driver's License

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.