Regional Operations Manager

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible Work Arrangements may be available
• Executive Benefits

The Regional Operations Manager (ROM) is responsible for overseeing all aspects of Facility Management for client's corporate sites in TX, KS and CA. The Manager will oversee recurring service contracts for site services, as well as manage reactive work orders assigned to internal resources and outside service providers. The Manager will also be responsible for the financial aspects - developing and managing budgets, approval of invoices, assistance in capital planning, etc. The Manager will also manage the client relationships within their portfolio.

Client Relationships• Proactively develop and manage client relationships, ensuring that expected service levels are achieved.• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.• Deliver an exceptional quality of service to the client, as reflected by client feedback.

Service Delivery• Manage the site/s in accordance with all agreed policies, procedures and contract scope.• Assist with the development and implementation of the annual management plan for the buildings.• Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Account Director for consideration. Understand available data related to facility operations and analyze that data for insight into opportunities for improved operational performance and efficiency.• Responsible for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator, janitorial, landscaping, waste removal, pest control and others defined within the portfolio of respective sites.• Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site/s.• Manage repairs and maintenance, service contractors, minor works and other requests, tracking to completion.• Support the move team during building moves, adds, and changes by attending site as required and acting as the building key point of contact/escalation.• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.• Coordinate internally with other teams which may include finance, sourcing, HR, engineering, project management, critical environments, and capital projects.• Lead projects for small scale construction activities.• Support the sourcing SME through the vendor contract procurement process.• Deliver portfolio management reports as required under the agreement with the client, and as requested.

Finance Management / Cost Control / Profitability• Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.• Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.• Manage the annual budgeting and quarterly forecasting processes for the site/s under your management.• Prepare current financial year budget spend reports (actual vs. budget, variance etc.).• Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.• Help to develop and approve the annual capital plan for each building, interfacing closely with the client representative• Ensure compliance within delegated financial and contractual authorities.

Leadership/Staff Management• Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of service excellence• Provide excellent onboarding, training, and team building• Actively support an environment of teamwork, co-operation, performance excellence and personal success• Participate in the individual performance management program and personal development planning for members of the team• Align with facilities leadership team as a manager and act in a manager capacity at the site/s• Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence

Qualifications• Bachelor's Degree or Diploma in Engineering, Architecture, Facility, Property or Operations Management is desirable. Equivalent in Job Experience considered. Professional accreditations or participation preferred.
• Minimum 10 years' experience in facilities, property management or related field.
• At least five years of supervisory experience in a facilities management- related field, including client service, vendor contracts and/or related services.
• Proficiency in a range of information technology tools and platforms.
• Excellence in communication skills.
• Strong analytical, organizational and presentation skills.
• Knowledge of local health and safety requirements

#LI-HL1

Location:

On-site -Fort Worth, TX

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.